Our user management allows for a flexible control and organization of users, teams, and departments. It includes creating new users, assigning them to teams, managing roles and permissions, and configuring individual skills.

These features ensure an efficient use of Enneo by distributing tasks clearly and optimizing workflows. They contribute to compliance with security policies, since access rights are individually managed and controlled. At the same time, they enable traceability of user activities, promote transparency, and support a scalable management that flexibly adapts to business requirements.

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Creation and Configuration

A new user can be added in the User Management → Users and Teams section.

  • User profiles always include a name, email, and a role that regulates the user’s permissions and access.

  • Assigning a team is optional. However, it simplifies management, as properties such as skills and channels only need to be determined once per team, not with each creation of a user. This minimizes potential errors, ensures clarity, and efficient workflows.

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Personal User Profile

  • In their own profile, users can set the status (e.g., “Ticket processing”, “Support Mode”, or “Break”) to indicate availability. More information about the status is described in the User status section.

  • Additionally, the language settings of the user interface and the assignment of a new password can be managed through their own user profile.

Administrators should ensure that permissions are regularly reviewed, particularly when there are role changes or departures.