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Prerequisites

For Autopilot to be activated, channels (Email, mail, etc.) and/or skills must be assigned for the user, e.g. meter reading and bank data.

Activation happens automatically or in the ticket overview:

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Functionality

The Autopilot automatically assigns the tickets to the operator which match his/her skills. Depending on the routing option, tickets are primarily assigned by due date and/or priority.

Navigation to the next ticket is done through the arrow on the right side of the ticket ID: