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Prerequisites

For the autopilot to be activated, Skills and/or Channels (Email, Letter, etc.) must be stored for the user, e.g. Meter Reading and Bank Data.

The activation itself occurs automatically or in the ticket overview:

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Functioning

The autopilot automatically assigns the tickets to the processor that match his skills. Depending on the routing option, the tickets are primarily assigned based on the due date and/or priority.

Navigation to the next ticket is done via the arrow to the right of the ticket ID: