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Requirements

For the autopilot to be activated, skills (abilities) must be stored for the user, such as meter reading and bank data.

The activation itself takes place automatically or in the ticket overview:

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Functioning

The autopilot automatically assigns the tickets to the operator that match their skills. Depending on the routing option, it assigns primarily according to due date and/or priority.

The navigation to the next ticket takes place via the arrow on the right next to the ticket ID: