GDPR-clean attachment deletion
Ticket
GDPR-clean attachment deletion
Permanently removes a single attachment from a ticket or its conversations:
deletes the S3 object, the files row, and strips the entry from the
ticket/conversation attachments JSON.
The attachment is identified by its numeric id field inside the JSON array.
Search covers both ticket-level and conversation-level attachments.
Requires the updateTechnicalTicketFields permission (admin / role 1 only).
This action is irreversible.
DELETE
GDPR-clean attachment deletion
Authorizations
JWT-based authentication
Path Parameters
The id of the ticket that owns the attachment
The id of the attachment entry to delete (alphanumeric string, e.g. an 8-char hex hash)
Response
Attachment deleted successfully
Data format of Enneo success messages
Operation was successful
Example:
true