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POST
/
ticket
/
{ticketId}
/
quality
/
check
Live Quality Coach check on a draft reply
curl --request POST \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/quality/check \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "draftText": "<div>Hallo Susanne, vielen Dank für Ihre Nachricht...</div>"
}
'
{ "scorecards": [ { "scorecardId": 1, "name": "Compliance", "percentage": 92, "threshold": 90, "passed": true, "aiSummary": "All required disclaimers present.", "categories": [ { "categoryId": 1, "label": "Disclaimers", "score": 18, "maxPoints": 20, "criteria": [ { "criterionId": 101, "label": "Privacy notice", "score": 9, "maxPoints": 10, "reason": "Mentioned with link.", "makeOrBreakForCategory": false, "makeOrBreakForAssessment": false }, { "criterionId": 102, "label": "Legal opt-out", "score": 9, "maxPoints": 10, "reason": "Included verbatim.", "makeOrBreakForCategory": true, "makeOrBreakForAssessment": false } ] } ] }, { "scorecardId": 7, "name": "Empathy", "percentage": 68, "threshold": 75, "passed": false, "aiSummary": "Polite but lacks acknowledgement of frustration.", "categories": [ { "categoryId": 5, "label": "Customer Orientation", "score": 13, "maxPoints": 20, "criteria": [ { "criterionId": 501, "label": "Acknowledgement", "score": 5, "maxPoints": 10, "reason": "Generic apology only.", "makeOrBreakForCategory": false, "makeOrBreakForAssessment": false }, { "criterionId": 502, "label": "Tone", "score": 8, "maxPoints": 10, "reason": "Polite but distant.", "makeOrBreakForCategory": false, "makeOrBreakForAssessment": false } ] } ] } ] }

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Path Parameters

​
ticketId
integer
required

Ticket ID

Body

application/json
​
draftText
string
required

Draft reply text (HTML allowed) to score

​
scorecardId
integer

Optional override — score against a specific scorecard revision only. When set, applicability and liveCoach.enabled are ignored; the result always contains exactly one entry. When omitted, every applicable live-enabled scorecard is scored.

Response

Live coach evaluation results

​
scorecards
object[]

One entry per applicable live-enabled scorecard with at least one AI-evaluable criterion. Empty when nothing applies. Ordered by scorecardId ascending.