curl --request GET \
  --url https://demo.enneo.ai/api/mind/ticket/{ticketId}/worklog \
  --header 'Authorization: Bearer <token>'

[
  {
    "id": 551,
    "ticketId": 8821,
    "date": "2024-06-12",
    "latestInteraction": "2024-06-12T09:59:00Z",
    "assessments": [
      {
        "id": 901,
        "scorecardId": 42
      },
      {
        "id": 902,
        "scorecardId": 43
      }
    ],
    "worklog": {
      "userId": 23,
      "worklogId": 551,
      "latestInteraction": "2024-06-12T09:59:00Z",
      "ticketId": 8821,
      "conversationId": 331,
      "action": "closeAction",
      "actionList": [
        "reply",
        "closed"
      ],
      "actionListText": [
        "Sent reply to customer",
        "Closed ticket"
      ]
    },
    "aiUsage": {
      "automationLevel": 2,
      "automationLevelLabel": "Assisted",
      "aiAgents": [
        {
          "id": 5,
          "name": "Email Assistant",
          "description": "Generates email responses",
          "intelligence": "smart",
          "textAssistanceAccuracy": 0.92,
          "actions": null
        }
      ]
    },
    "time": {
      "duration": 480,
      "durationAfterWork": 120,
      "segments": [
        {
          "userTimeTrackingId": 1201,
          "from": "2024-06-12T09:51:00Z",
          "to": "2024-06-12T09:59:00Z",
          "actionList": [
            "reply",
            "closed"
          ],
          "actionListText": [
            "Sent reply to customer",
            "Closed ticket"
          ]
        }
      ]
    },
    "customerExperience": {
      "slaMet": true,
      "netSecondsClosedAfterSla": -1800,
      "closingDateForSLA": "2024-06-12T09:59:00Z",
      "dueDateForSLA": "2024-06-12T10:30:00Z",
      "reOpened": false,
      "csat": {
        "id": 88,
        "scale": 5,
        "answerStars": 5,
        "answerText": "Great service!"
      }
    }
  },
  {
    "id": 552,
    "ticketId": 8821,
    "date": "2024-06-13",
    "latestInteraction": "2024-06-13T07:45:00Z",
    "assessments": [],
    "worklog": {
      "userId": 23,
      "worklogId": 552,
      "latestInteraction": "2024-06-13T07:45:00Z",
      "ticketId": 8821,
      "conversationId": 332,
      "action": "writeAction",
      "actionList": [
        "reply"
      ],
      "actionListText": [
        "Sent reply to customer"
      ]
    },
    "aiUsage": {
      "automationLevel": 1,
      "automationLevelLabel": "Monitor",
      "aiAgents": []
    },
    "time": {
      "duration": 360,
      "durationAfterWork": 60,
      "segments": [
        {
          "userTimeTrackingId": 1215,
          "from": "2024-06-13T07:39:00Z",
          "to": "2024-06-13T07:45:00Z",
          "actionList": [
            "reply"
          ],
          "actionListText": [
            "Sent reply to customer"
          ]
        }
      ]
    },
    "customerExperience": {
      "slaMet": true,
      "netSecondsClosedAfterSla": 0,
      "closingDateForSLA": "2024-06-13T08:10:00Z",
      "dueDateForSLA": "2024-06-13T08:30:00Z",
      "reOpened": false,
      "csat": null
    }
  }
]