Zum Hauptinhalt springen
GET
/
quality
/
scorecard
/
{id}
Get a specific quality scorecard
curl --request GET \
  --url https://demo.enneo.ai/api/mind/quality/scorecard/{id} \
  --header 'Authorization: Bearer <token>'
{
  "id": 42,
  "baseId": 17,
  "revision": 3,
  "name": "Email QA - Tier 1",
  "state": "active",
  "categories": [
    {
      "categoryId": 1,
      "label": "Opening",
      "order": 1,
      "criteria": [
        {
          "id": 10,
          "label": "Greeting",
          "description": "Did the agent greet the customer properly?",
          "maxPoints": 5,
          "scoringType": "numericScale",
          "autoGenerateByAi": false,
          "assessmentPrompt": "Evaluate the opening.",
          "makeOrBreakForCategory": false,
          "makeOrBreakForAssessment": false
        }
      ]
    }
  ],
  "assignment": {
    "ticketTags": [
      101,
      102
    ],
    "teams": [
      5
    ],
    "channels": [
      "email"
    ]
  },
  "createdAt": "2024-05-12T09:41:00Z",
  "modifiedAt": "2024-06-01T10:00:00Z",
  "canEdit": true
}

Autorisierungen

Authorization
string
header
erforderlich

JWT-based authentication

Pfadparameter

id
integer
erforderlich

Scorecard ID

Antwort

Successful operation

Quality scorecard for assessing agent performance

id
integer

Scorecard ID

Beispiel:

1

baseId
integer

Base ID for versioning (stable across revisions)

Beispiel:

1

revision
integer

Revision number

Beispiel:

1

name
string

Scorecard name

Beispiel:

"Junior agent standard review"

state
enum<string>

Scorecard state

Verfügbare Optionen:
draft,
active,
retired,
deleted
Beispiel:

"active"

categoryCount
integer

Number of categories (summary format only)

Beispiel:

3

categories
object[]

Scorecard categories with criteria (full format only)

assignment
object

Assignment rules for scorecard applicability

createdBy
integer

User ID who created the scorecard

modifiedBy
integer

User ID who last modified the scorecard

createdAt
string<date-time>
modifiedAt
string<date-time>
canEdit
boolean

Whether current user can edit this scorecard