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    "supervisorAssessment": "Great rapport, focus on closing next time.",
    "assessmentDate": "2024-06-12T11:00:00Z",
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    {
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    "automationLevel": 2,
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  "customerExperience": {
    "slaMet": true,
    "netSecondsClosedAfterSla": -30,
    "closingDateForSLA": "2024-06-12T09:40:00Z",
    "dueDateForSLA": "2024-06-12T10:00:00Z",
    "reOpened": false,
    "csat": null
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}