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GET
/
quality
/
assessment
List quality assessments
curl --request GET \
  --url https://demo.enneo.ai/api/mind/quality/assessment \
  --header 'Authorization: Bearer <token>'
{
  "assessments": [
    {
      "id": 901,
      "scorecardId": 42,
      "scorecardBaseId": 17,
      "state": "reviewOngoing",
      "assessedUser": 23,
      "assessedByUser": null,
      "ticketId": 8821,
      "worklogId": 551,
      "createdAt": "2024-06-12T10:20:00Z",
      "modifiedAt": "2024-06-12T10:45:00Z",
      "canEdit": true,
      "aiSummary": "AI summary of the conversation...",
      "totals": {
        "scoredPoints": 18,
        "usedMaxPoints": 20,
        "totalMaxPoints": 25,
        "percentage": 72
      },
      "worklog": {
        "userId": 23,
        "worklogId": 551,
        "lastInteraction": "2024-06-12T09:59:00Z",
        "ticketId": 8821,
        "conversationId": 331,
        "action": "reply",
        "actionList": [
          "reply",
          "internal-note"
        ]
      },
      "aiUsage": {
        "automationLevel": 2,
        "automationLevelLabel": "Assisted",
        "aiAgents": []
      },
      "time": {
        "duration": 480,
        "durationAfterWork": 120,
        "segments": []
      },
      "customerExperience": {
        "slaMet": true,
        "netSecondsClosedAfterSla": -30,
        "closingDateForSLA": "2024-06-12T09:40:00Z",
        "dueDateForSLA": "2024-06-12T10:00:00Z",
        "reOpened": false,
        "csat": null
      }
    }
  ]
}

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Query Parameters

​
state
string

Filter by assessment workflow state (comma-separated list). Allowed values: unprocessed, aiInProgress, aiReady, reviewOngoing, reviewedBySupervisor, discussedWithAssessee, error.

Example:

"aiReady,reviewOngoing"

​
user
integer

Filter by assessed user ID

Example:

42

Response

Successful operation

​
assessments
object[]