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GET
/
agents
/
queue
Get agent queue status
curl --request GET \
  --url https://demo.enneo.ai/api/mind/agents/queue \
  --header 'Authorization: Bearer <token>'
{
  "agentQueue": -1,
  "liveConversationPossible": {
    "chat": false
  },
  "expectedWaitingTime": {
    "chat": -1
  },
  "success": true
}

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Response

Successful operation

​
agentQueue
number

Number of waiting conversations per available suitable agent. If this is for example 2.5, we have 2.5 chats that first need to be handled per agent until there is capacity for a new request. If -1, then there are no agents available

​
liveConversationPossible
object

Indicates if a realtime conversation is possible per channel

​
expectedWaitingTime
object

Estimated waiting times per channel in seconds. If -1, there are no humans available, and any incoming chat will be handled offline.

​
success
boolean