Zum Hauptinhalt springen
GET
/
report
/
telephonyAgentPerformance
/
{agentId}
Get telephony agent performance metrics
curl --request GET \
  --url https://demo.enneo.ai/api/mind/report/telephonyAgentPerformance/{agentId} \
  --header 'Authorization: Bearer <token>'
{
  "answeredCalls": {
    "data": {
      "28.11": {
        "Answered Calls": 12
      },
      "29.11": {
        "Answered Calls": 15
      }
    },
    "description": "Number of answered calls per day in the selected period.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "total": 512
    }
  },
  "missedCalls": {
    "data": {
      "28.11": {
        "Missed Calls": 2
      },
      "29.11": {
        "Missed Calls": 1
      }
    },
    "description": "Number of missed calls per day in the selected period.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "total": 49
    }
  },
  "answerRate": {
    "data": {
      "28.11": {
        "Answer Rate": 89
      },
      "29.11": {
        "Answer Rate": 91
      }
    },
    "description": "Answer rate percentage per day (answered / total calls).",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 89
    }
  },
  "averageWaitTime": {
    "data": {
      "28.11": {
        "Average Wait Time": 8
      },
      "29.11": {
        "Average Wait Time": 7
      }
    },
    "description": "Average wait time in seconds before call was answered per day.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 8
    }
  },
  "averageHandlingTime": {
    "data": {
      "28.11": {
        "Average Handling Time": 97
      },
      "29.11": {
        "Average Handling Time": 102
      }
    },
    "description": "Average handling time in seconds per day.",
    "filters": {
      "lastDays": "7"
    },
    "summary": {
      "average": 97
    }
  }
}

Documentation Index

Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt

Use this file to discover all available pages before exploring further.

Autorisierungen

Authorization
string
header
erforderlich

JWT-based authentication

Pfadparameter

agentId
integer
erforderlich

The ID of the telephony agent (user)

Abfrageparameter

lastDays
enum<string>
Standard:7

Number of days to look back

Verfügbare Optionen:
0,
1,
3,
7,
14,
30,
90,
365

Antwort

Successful operation

answeredCalls
object
missedCalls
object
answerRate
object
averageWaitTime
object
averageHandlingTime
object