GET
/
report
/
aiPerformance
Get overall AI performance metrics
curl --request GET \
  --url https://demo.enneo.ai/api/mind/report/aiPerformance
{
  "data": {
    "autoProcessableAwaitingApproval": {
      "value": 12,
      "valueTotal": 180,
      "description": "Open tickets marked for auto-processing that still require human approval, compared to all open tickets (excluding base agent tickets)."
    },
    "requireManualProcessing": {
      "value": 45,
      "valueTotal": 180,
      "description": "Open tickets where an AI agent was assigned but manual processing is required, compared to all open tickets (excluding base agent tickets)."
    },
    "customerCorrectlyIdentified": {
      "summary": {
        "Correctly identified": 0.87,
        "totalCorrect": 260,
        "totalInputs": 300,
        "description": "Work sessions where the customer was correctly identified."
      },
      "data": {
        "01.01": {
          "Correctly identified": 0.82
        },
        "02.01": {
          "Correctly identified": 0.9
        }
      }
    },
    "correctlyCategorizedWithTags": {
      "summary": {
        "Correctly categorized": 0.79,
        "totalCorrect": 230,
        "totalInputs": 290,
        "description": "Work sessions where tags were correctly assigned."
      },
      "data": {
        "01.01": {
          "Correctly categorized": 0.75
        },
        "02.01": {
          "Correctly categorized": 0.83
        }
      }
    },
    "textAssistantAccuracy": {
      "summary": {
        "Average accuracy": 0.84,
        "Total inputs": 150,
        "description": "Average accuracy of the text assistant."
      },
      "data": {
        "01.01": {
          "Average accuracy": 0.8
        },
        "02.01": {
          "Average accuracy": 0.88
        }
      }
    },
    "autoProcessing": {
      "description": "Daily counts of auto-processed tickets (with approval L4 and fully autonomous L5).",
      "summary": {
        "amount": 34,
        "With Approval": 20,
        "Fully autonomous": 14
      },
      "data": {
        "01.01": {
          "With Approval": 2,
          "Fully autonomous": 1
        },
        "02.01": {
          "With Approval": 4,
          "Fully autonomous": 3
        }
      }
    },
    "automationLevel": {
      "description": "Daily distribution across automation levels L0..L5.",
      "data": {
        "01.01": {
          "L0": 3,
          "L1": 2,
          "L2": 1,
          "L3": 0,
          "L4": 2,
          "L5": 1
        },
        "02.01": {
          "L0": 2,
          "L1": 3,
          "L2": 1,
          "L3": 1,
          "L4": 3,
          "L5": 2
        }
      }
    },
    "topAiAgents": {
      "data": [
        {
          "name": "Basis-Agent",
          "agentId": 1,
          "value": 42
        },
        {
          "name": "Konto-Abgleich",
          "agentId": 5,
          "value": 31
        }
      ]
    }
  },
  "description": "AI performance overview.",
  "filters": {
    "lastDays": 14
  }
}

Authorizations

connect.sid
string
cookie
required

Cookie-based authentication

Query Parameters

lastDays
enum<string>

Number of days to look back. If omitted, defaults to 7.

Available options:
0,
1,
3,
7,
14,
30,
90,
365

Response

200
application/json

Successful operation

The response is of type object.