Returns overall AI performance metrics across the workspace for a selected time window.
curl --request GET \
--url https://demo.enneo.ai/api/mind/report/aiPerformance
{
"data": {
"autoProcessableAwaitingApproval": {
"value": 12,
"valueTotal": 180,
"description": "Open tickets marked for auto-processing that still require human approval, compared to all open tickets (excluding base agent tickets)."
},
"requireManualProcessing": {
"value": 45,
"valueTotal": 180,
"description": "Open tickets where an AI agent was assigned but manual processing is required, compared to all open tickets (excluding base agent tickets)."
},
"customerCorrectlyIdentified": {
"summary": {
"Correctly identified": 0.87,
"totalCorrect": 260,
"totalInputs": 300,
"description": "Work sessions where the customer was correctly identified."
},
"data": {
"01.01": {
"Correctly identified": 0.82
},
"02.01": {
"Correctly identified": 0.9
}
}
},
"correctlyCategorizedWithTags": {
"summary": {
"Correctly categorized": 0.79,
"totalCorrect": 230,
"totalInputs": 290,
"description": "Work sessions where tags were correctly assigned."
},
"data": {
"01.01": {
"Correctly categorized": 0.75
},
"02.01": {
"Correctly categorized": 0.83
}
}
},
"textAssistantAccuracy": {
"summary": {
"Average accuracy": 0.84,
"Total inputs": 150,
"description": "Average accuracy of the text assistant."
},
"data": {
"01.01": {
"Average accuracy": 0.8
},
"02.01": {
"Average accuracy": 0.88
}
}
},
"autoProcessing": {
"description": "Daily counts of auto-processed tickets (with approval L4 and fully autonomous L5).",
"summary": {
"amount": 34,
"With Approval": 20,
"Fully autonomous": 14
},
"data": {
"01.01": {
"With Approval": 2,
"Fully autonomous": 1
},
"02.01": {
"With Approval": 4,
"Fully autonomous": 3
}
}
},
"automationLevel": {
"description": "Daily distribution across automation levels L0..L5.",
"data": {
"01.01": {
"L0": 3,
"L1": 2,
"L2": 1,
"L3": 0,
"L4": 2,
"L5": 1
},
"02.01": {
"L0": 2,
"L1": 3,
"L2": 1,
"L3": 1,
"L4": 3,
"L5": 2
}
}
},
"topAiAgents": {
"data": [
{
"name": "Basis-Agent",
"agentId": 1,
"value": 42
},
{
"name": "Konto-Abgleich",
"agentId": 5,
"value": 31
}
]
}
},
"description": "AI performance overview.",
"filters": {
"lastDays": 14
}
}
Cookie-based authentication
Number of days to look back. If omitted, defaults to 7.
0
, 1
, 3
, 7
, 14
, 30
, 90
, 365
Successful operation
The response is of type object
.
curl --request GET \
--url https://demo.enneo.ai/api/mind/report/aiPerformance
{
"data": {
"autoProcessableAwaitingApproval": {
"value": 12,
"valueTotal": 180,
"description": "Open tickets marked for auto-processing that still require human approval, compared to all open tickets (excluding base agent tickets)."
},
"requireManualProcessing": {
"value": 45,
"valueTotal": 180,
"description": "Open tickets where an AI agent was assigned but manual processing is required, compared to all open tickets (excluding base agent tickets)."
},
"customerCorrectlyIdentified": {
"summary": {
"Correctly identified": 0.87,
"totalCorrect": 260,
"totalInputs": 300,
"description": "Work sessions where the customer was correctly identified."
},
"data": {
"01.01": {
"Correctly identified": 0.82
},
"02.01": {
"Correctly identified": 0.9
}
}
},
"correctlyCategorizedWithTags": {
"summary": {
"Correctly categorized": 0.79,
"totalCorrect": 230,
"totalInputs": 290,
"description": "Work sessions where tags were correctly assigned."
},
"data": {
"01.01": {
"Correctly categorized": 0.75
},
"02.01": {
"Correctly categorized": 0.83
}
}
},
"textAssistantAccuracy": {
"summary": {
"Average accuracy": 0.84,
"Total inputs": 150,
"description": "Average accuracy of the text assistant."
},
"data": {
"01.01": {
"Average accuracy": 0.8
},
"02.01": {
"Average accuracy": 0.88
}
}
},
"autoProcessing": {
"description": "Daily counts of auto-processed tickets (with approval L4 and fully autonomous L5).",
"summary": {
"amount": 34,
"With Approval": 20,
"Fully autonomous": 14
},
"data": {
"01.01": {
"With Approval": 2,
"Fully autonomous": 1
},
"02.01": {
"With Approval": 4,
"Fully autonomous": 3
}
}
},
"automationLevel": {
"description": "Daily distribution across automation levels L0..L5.",
"data": {
"01.01": {
"L0": 3,
"L1": 2,
"L2": 1,
"L3": 0,
"L4": 2,
"L5": 1
},
"02.01": {
"L0": 2,
"L1": 3,
"L2": 1,
"L3": 1,
"L4": 3,
"L5": 2
}
}
},
"topAiAgents": {
"data": [
{
"name": "Basis-Agent",
"agentId": 1,
"value": 42
},
{
"name": "Konto-Abgleich",
"agentId": 5,
"value": 31
}
]
}
},
"description": "AI performance overview.",
"filters": {
"lastDays": 14
}
}