Update profile routing status
Profile
Update profile routing status
Update the routing status for calls and chats for a specific profile. Necessary to manually control which agents should be able to take calls or chats when integrating a custom telephony solution. Requires having ‘updateSpecificProfile’ permission.
PATCH
Update profile routing status
Autorisierungen
JWT-based authentication
Pfadparameter
The id of the profile to update routing status for
Body
application/json
The routing status for queues (calls, chats, etc)
Verfügbare Optionen:
idle, interacting, beingConnected, notResponding, unavailable, offline, acw The routing status for queues (calls, chats, etc)
Verfügbare Optionen:
idle, interacting, beingConnected, notResponding, unavailable, offline, acw Antwort
Successful operation
Data format of Enneo success messages
Operation was successful
Beispiel:
true