Update the routing status for calls and chats for a specific profile. Necessary to manually control which agents should be able to take calls or chats when integrating a custom telephony solution. Requires having ‘updateSpecificProfile’ permission.
JWT-based authentication
The id of the profile to update routing status for
The routing status for queues (calls, chats, etc)
idle, interacting, beingConnected, notResponding, unavailable, offline The routing status for queues (calls, chats, etc)
idle, interacting, beingConnected, notResponding, unavailable, offline Successful operation
Data format of Enneo success messages
Operation was successful
true