Zum Hauptinhalt springen
GET
/
profile
/
{id}
/
routing
Explain routing priorities for a user
curl --request GET \
  --url https://demo.enneo.ai/api/mind/profile/{id}/routing
{
  "routingPriority": [
    123
  ],
  "details": [
    {
      "routingPriority": 123,
      "id": 123,
      "ticketNotAssigned": true,
      "ticketNotWorkedOnByColleague": true,
      "aiSupportLevel": "unprocessed",
      "priority": "low",
      "channel": "email",
      "dueBy": "<string>",
      "tagExplanation": "<string>"
    }
  ],
  "query": "<string>"
}

Authorizations

​
connect.sid
string
cookie
required

Cookie-based authentication

Path Parameters

​
id
integer
required

The id of the profile to explain routing for

Query Parameters

​
ticketId
integer

If provided, explain routing relative to this ticket ID ("next" button). If omitted, explains routing for the next ticket.

​
limit
integer
default:100

The number of items to return

Required range: 1 <= x <= 1000
​
format
enum<string>
default:json

Response format. When "html", an HTML table is returned for human inspection.

Available options:
json,
html

Response

Successful operation

​
routingPriority
integer[]

Ordered list of ticket IDs by routing priority

​
details
object[]
​
query
string

SQL-like query used to compute the routing