Explain routing priorities for a user

curl --request GET \
  --url https://demo.enneo.ai/api/mind/profile/{id}/routing \
  --header 'Authorization: Bearer <token>'

{
  "details": [
    {
      "routingPriority": 123,
      "id": 123
    }
  ]
}

Profile

Explain routing priorities for a user

Explain the ticket routing considering the routing priorities. Useful when a user wants to know why they are being pushed a certain ticket.

The response format is controlled by limit:

limit=1 (short format): returns {"details":[{"routingPriority":<int|string>,"id":<int>}]}. routingPriority is an integer when the ticket will be routed to this user, or a localized human-readable string reason when it will not. An empty details array means the ticket is not in the routing queue (closed, AI-only, or non-existent).
limit>1 or default (full format): returns full routing metadata including routingPriority (ordered ticket IDs), details (all fields), total, and query.

Permission: updateUserProfileSkills is required, EXCEPT for a single-ticket self-check — limit=1 + numeric q (ticket id) + own profile — where the permission check is bypassed.

GET

/

profile

/

{id}

/

routing

Explain routing priorities for a user

curl --request GET \
  --url https://demo.enneo.ai/api/mind/profile/{id}/routing \
  --header 'Authorization: Bearer <token>'

{
  "details": [
    {
      "routingPriority": 123,
      "id": 123
    }
  ]
}

Autorisierungen

Authorization

string

header

erforderlich

JWT-based authentication

Pfadparameter

id

integer

erforderlich

The id of the profile to explain routing for

Abfrageparameter

ticketId

integer

If provided, explain routing relative to this ticket ID ("next" button). If omitted, explains routing for the earliest ticket.

id

integer

Scope the explain query to a single ticket via an exact t.id match. Used by the FE self-check on /ticket/{id}. Combined with limit=1 on your own profile this bypasses the updateUserProfileSkills permission.

q

string

Full-text search filter across ticket id, contractId, customerId and fulltext fields.

limit

integer

Standard:500

Maximum number of tickets to return. Defaults to 500. When set to 1, activates the short (stripped) response format.

Erforderlicher Bereich: 1 <= x <= 500

offset

integer

Standard:0

The number of items to skip

Erforderlicher Bereich: x >= 0

Antwort

Successful operation

Option 1
Option 2

Short format response (limit=1). Contains only details array with routingPriority and id per element. No total or query fields.

details

object[]

erforderlich

Show child attributes

Update specific profile

Get profile image

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