Zum Hauptinhalt springen
GET
/
profile
/
{id}
/
routing
Explain routing priorities for a user
curl --request GET \
  --url https://demo.enneo.ai/api/mind/profile/{id}/routing \
  --header 'Authorization: Bearer <token>'
{
  "routingPriority": [
    123
  ],
  "details": [
    {
      "routingPriority": 123,
      "id": 123,
      "ticketNotAssigned": true,
      "ticketNotWorkedOnByColleague": true,
      "aiSupportLevel": "unprocessed",
      "priority": "low",
      "channel": "email",
      "dueBy": "<string>",
      "tagExplanation": "<string>"
    }
  ],
  "total": 123,
  "query": "<string>"
}

Autorisierungen

​
Authorization
string
header
erforderlich

JWT-based authentication

Pfadparameter

​
id
integer
erforderlich

The id of the profile to explain routing for

Abfrageparameter

​
ticketId
integer

If provided, explain routing relative to this ticket ID ("next" button). If omitted, explains routing for the next ticket.

​
limit
integer
Standard:500

Maximum number of tickets to return. Defaults to 500.

Erforderlicher Bereich: 1 <= x <= 500
​
offset
integer
Standard:0

The number of items to skip

Erforderlicher Bereich: x >= 0

Antwort

Successful operation

​
routingPriority
integer[]

Ordered list of ticket IDs by routing priority

​
details
object[]
​
total
integer

Total number of tickets that can be routed for this user

​
query
string

SQL-like query used to compute the routing