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GET
/
export
/
reporting_worklog
Export reporting worklog
curl --request GET \
  --url https://demo.enneo.ai/api/mind/export/reporting_worklog \
  --header 'Authorization: Bearer <token>'
[
  {
    "date": "2024-05-10",
    "name": null,
    "ticketId": null,
    "conversationId": null,
    "action": "writeAction",
    "duration": 206,
    "durationAfterWork": 0,
    "reOpened": 0,
    "status": null,
    "aiAgent": null,
    "topic": null,
    "subTopic": null,
    "channel": null,
    "department": "Customer care",
    "email": "",
    "rawData": "null"
  }
]

Authorizations

​
Authorization
string
header
required

JWT-based authentication

Query Parameters

​
format
enum<string>

Export format. Defaults to the backend defaultDateExportFormat setting.

Verfügbare Optionen:
xlsx,
csv,
json
​
limit
integer
default:100

The number of items to return

Required range: 1 <= x <= 1000
​
offset
integer
default:0

The number of items to skip

Required range: x >= 0
​
orderByField
string

Column used to order the result set (e.g. date, duration, department).

​
orderByDirection
enum<string>
default:desc

Sort direction applied to orderByField.

Verfügbare Optionen:
asc,
desc

Response

Export scheduled or returned successfully.

​
date
string<date>

Date of the worklog entry

​
name
string | null

Name associated with worklog

​
ticketId
integer | null

ID of related ticket

​
conversationId
integer | null

ID of related conversation

​
action
string

Type of action performed

​
duration
integer

Duration of the action in seconds

​
durationAfterWork
integer

Duration of after-work in seconds

​
reOpened
integer

Indicates if ticket was reopened

​
status
string | null

Status of the ticket

​
aiAgent
string | null

AI agent involved

​
topic
string | null

Topic of the ticket

​
subTopic
string | null

Subtopic of the ticket

​
channel
string | null

Communication channel

​
department
string

Department handling the ticket

​
email
string

Email associated with the worklog (if available)

​
rawData
string

Raw data in JSON format