Export reporting worklog

curl --request GET \
  --url https://demo.enneo.ai/api/mind/export/reporting_worklog \
  --header 'Authorization: Bearer <token>'

[
  {
    "date": "2024-05-10",
    "name": null,
    "ticketId": null,
    "conversationId": null,
    "action": "writeAction",
    "duration": 206,
    "durationAfterWork": 0,
    "reOpened": 0,
    "status": null,
    "aiAgent": null,
    "topic": null,
    "subTopic": null,
    "channel": null,
    "department": "Customer care",
    "email": "",
    "rawData": "null"
  }
]

Export

Export reporting worklog

Export worklog activies. A work log is further defined in the Enneo documentation, section “Analytics”

Example request for worklog export:

GET /export/reporting_worklog?limit=1&offset=0&orderByField=duration&orderByDirection=asc&format=json&filters[0][key]=date&filters[0][comparator]=between&filters[0][from]=2024-05-10&filters[0][to]=2024-05-11&filters[1][key]=action&filters[1][comparator]=in&filters[1][values][]=writeAction&filters[1][values][]=statusAction

Synchronous limits apply (≤ 1,000 rows for Excel or ≤ 300,000 rows for CSV / JSON). Larger exports are processed asynchronously and delivered via email.

GET

export

reporting_worklog

Export reporting worklog

curl --request GET \
  --url https://demo.enneo.ai/api/mind/export/reporting_worklog \
  --header 'Authorization: Bearer <token>'

[
  {
    "date": "2024-05-10",
    "name": null,
    "ticketId": null,
    "conversationId": null,
    "action": "writeAction",
    "duration": 206,
    "durationAfterWork": 0,
    "reOpened": 0,
    "status": null,
    "aiAgent": null,
    "topic": null,
    "subTopic": null,
    "channel": null,
    "department": "Customer care",
    "email": "",
    "rawData": "null"
  }
]

Autorisierungen

Authorization

string

header

erforderlich

JWT-based authentication

Abfrageparameter

format

enum<string>

Export format. Defaults to the backend defaultDateExportFormat setting.

Verfügbare Optionen:

xlsx,

csv,

json

limit

integer

Standard:100

The number of items to return

Erforderlicher Bereich: 1 <= x <= 1000

offset

integer

Standard:0

The number of items to skip

Erforderlicher Bereich: x >= 0

orderByField

string

Column used to order the result set (e.g. date, duration, department).

orderByDirection

enum<string>

Standard:desc

Sort direction applied to orderByField.

Verfügbare Optionen:

asc,

desc

Antwort

Export scheduled or returned successfully.

date

string<date>

Date of the worklog entry

name

string | null

Name associated with worklog

ticketId

integer | null

ID of related ticket

conversationId

integer | null

ID of related conversation

action

string

Type of action performed

duration

integer

Duration of the action in seconds

durationAfterWork

integer

Duration of after-work in seconds

reOpened

integer

Indicates if ticket was reopened

status

string | null

Status of the ticket

aiAgent

string | null

AI agent involved

topic

string | null

Topic of the ticket

subTopic

string | null

Subtopic of the ticket

channel

string | null

Communication channel

department

string

Department handling the ticket

string

Email associated with the worklog (if available)

rawData

string

Raw data in JSON format

Beispiel:

[
  {
    "date": "2024-05-10",
    "name": null,
    "ticketId": null,
    "conversationId": null,
    "action": "writeAction",
    "duration": 206,
    "durationAfterWork": 0,
    "reOpened": 0,
    "status": null,
    "aiAgent": null,
    "topic": null,
    "subTopic": null,
    "channel": null,
    "department": "Customer care",
    "email": "",
    "rawData": "null"
  }
]

APIs

Autorisierungen

Abfrageparameter

Antwort