Export quality assessments

curl --request GET \
  --url https://demo.enneo.ai/api/mind/export/qualityAssessments \
  --header 'Authorization: Bearer <token>'

[
  {
    "Date": "2023-11-07T05:31:56Z",
    "Assessment Date": "2023-11-07T05:31:56Z",
    "Reviewed Agent": "<string>",
    "Reviewer": "<string>",
    "State": "Ready for Review",
    "Ticket ID": 123,
    "Total Score": 123,
    "Total Score (%)": 123
  }
]

Export

Export quality assessments

Export quality assessments with all criterion scores for a given scorecard.

Each row represents one assessment with the following columns:

Date (createdAt - when the assessment was created)
Assessment Date (when the supervisor completed the assessment, null for AI-only assessments)
Reviewed Agent (name of the assessed user)
Reviewer (name of the reviewer or “AI” for AI-generated assessments)
State (translated to readable labels: “Ready for Review”, “Reviewed”, etc.)
Ticket ID
Total Score (absolute scored points as integer)
Total Score (%) (percentage score)
One column per criterion score (e.g., “Communication Quality - Clarity & Readability”)

Default Scorecard Behavior: If scorecardId is omitted, the scorecard from the most recent valid assessment is used as default.

Multi-Sheet XLSX Export: When format is xlsx and scorecardId is omitted, the export generates one Excel sheet per scorecard that has assessments. Each sheet is named after the scorecard.

Excluded States: Assessments in states unprocessed, aiInProgress, deleted, and error are excluded from the export.

Example requests:

GET /api/mind/export/qualityAssessments?format=json
GET /api/mind/export/qualityAssessments?format=xlsx&scorecardId=1
GET /api/mind/export/qualityAssessments?format=xlsx&from=2024-01-01&to=2024-12-31

GET

export

qualityAssessments

Export quality assessments

curl --request GET \
  --url https://demo.enneo.ai/api/mind/export/qualityAssessments \
  --header 'Authorization: Bearer <token>'

[
  {
    "Date": "2023-11-07T05:31:56Z",
    "Assessment Date": "2023-11-07T05:31:56Z",
    "Reviewed Agent": "<string>",
    "Reviewer": "<string>",
    "State": "Ready for Review",
    "Ticket ID": 123,
    "Total Score": 123,
    "Total Score (%)": 123
  }
]

Autorisierungen

Authorization

string

header

erforderlich

JWT-based authentication

Abfrageparameter

format

enum<string>

Standard:xlsx

Export format. Defaults to the backend defaultDateExportFormat setting.

Verfügbare Optionen:

xlsx,

csv,

json

scorecardId

integer

ID of the scorecard to export assessments for. If omitted:

For XLSX format: exports all scorecards as separate sheets
For other formats: uses the scorecard from the most recent valid assessment

from

string<date>

Start date filter (inclusive). Only assessments created on or after this date are included.

string<date>

End date filter (inclusive). Only assessments created on or before this date are included.

limit

integer

Standard:100

The number of items to return

Erforderlicher Bereich: 1 <= x <= 1000

offset

integer

Standard:0

The number of items to skip

Erforderlicher Bereich: x >= 0

Antwort

Export returned successfully.

Date

string<date-time>

When the assessment was created

Assessment Date

string<date-time> | null

When the supervisor completed the assessment (null for AI-only assessments)

Reviewed Agent

string

Name of the agent whose work was assessed

Reviewer

string

Name of the reviewer or "AI" for AI-generated assessments

State

enum<string>

Human-readable assessment state

Verfügbare Optionen:

Ready for Review,

Review in Progress,

Reviewed,

Discussed with Agent

Ticket ID

integer

ID of the ticket that was assessed

Total Score

integer | null

Absolute scored points

Total Score (%)

number<float>

Overall assessment score as percentage

{key}

integer | null

Individual criterion scores (column names are dynamic based on scorecard criteria)

APIs

Autorisierungen

Abfrageparameter

Antwort