<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:news="http://www.google.com/schemas/sitemap-news/0.9" xmlns:xhtml="http://www.w3.org/1999/xhtml" xmlns:image="http://www.google.com/schemas/sitemap-image/1.1" xmlns:video="http://www.google.com/schemas/sitemap-video/1.1">
    
  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/ai-agents-for-enneo</loc>
    <lastmod>2025-12-19T15:01:33.651Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/ai-control-centre/aicc-summary</loc>
    <lastmod>2025-09-03T08:43:55.734Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/ai-control-centre/dark-processing/actions</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/ai-control-centre/dark-processing/types-of-release</loc>
    <lastmod>2025-10-06T09:40:17.849Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/ai-control-centre/dashboard_metrics</loc>
    <lastmod>2025-09-02T16:17:48.063Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/ai-control-centre/quality-check/evaluate-test-results</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/ai-control-centre/quality-check/test-cases-and-runs</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/base-agent</loc>
    <lastmod>2025-12-19T15:01:33.653Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/default-agents/api-agent</loc>
    <lastmod>2025-12-19T15:01:33.652Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/default-agents/bankdata-agent</loc>
    <lastmod>2025-12-19T15:01:33.669Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/default-agents/deposit-agent</loc>
    <lastmod>2025-12-19T15:01:33.671Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/default-agents/reading-agent</loc>
    <lastmod>2025-12-19T15:01:33.672Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/rule-based-agents</loc>
    <lastmod>2025-12-19T15:01:33.675Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/sdk</loc>
    <lastmod>2025-12-19T15:01:33.676Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ai-functions-agents/smart-agents</loc>
    <lastmod>2025-12-19T15:01:33.673Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/analytics/enneo-bi-solution-superset</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/analytics/exports</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/analytics/overview</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/analytics/worklog</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/accept-all-the-expected-results-of-for-a-test-run</loc>
    <lastmod>2026-04-01T12:27:16.144Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/accept-the-expected-result-of-a-test-ticket</loc>
    <lastmod>2026-04-01T12:27:16.132Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/add-test-cases-for-an-ai-agent</loc>
    <lastmod>2026-04-01T12:27:16.205Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/delete-a-specific-test-run-by-id</loc>
    <lastmod>2026-04-04T14:42:19.168Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/delete-a-test-case-by-id</loc>
    <lastmod>2026-04-01T12:27:16.217Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/get-a-specific-test-run-by-id</loc>
    <lastmod>2026-04-04T14:42:19.158Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/get-all-ai-agents-for-which-test-runs-can-be-triggered</loc>
    <lastmod>2026-04-04T14:42:19.204Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/get-all-ai-agents-for-which-test-runs-can-be-triggered-1</loc>
    <lastmod>2026-04-04T14:42:19.215Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/get-all-test-runs-with-pagination</loc>
    <lastmod>2026-04-04T14:42:19.137Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/get-test-cases-for-a-specific-ai-agent</loc>
    <lastmod>2026-04-01T12:27:16.192Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/schedule-a-new-ai-quality-check</loc>
    <lastmod>2026-04-04T14:42:19.147Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/stop-a-specific-test-run-by-id</loc>
    <lastmod>2026-04-01T12:27:16.106Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/update-a-test-case-by-id</loc>
    <lastmod>2026-04-01T12:27:16.229Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-quality-check/update-the-expected-result-of-a-test-ticket</loc>
    <lastmod>2026-04-01T12:27:16.119Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-tools/execute-a-tool</loc>
    <lastmod>2026-04-01T12:27:16.011Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-tools/get-a-specific-custom-tool</loc>
    <lastmod>2026-04-01T12:27:15.998Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ai-tools/get-available-tools</loc>
    <lastmod>2026-04-01T12:27:15.985Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/create-a-new-aiagent</loc>
    <lastmod>2026-04-01T12:27:15.862Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/delete-an-existing-ai-agent</loc>
    <lastmod>2026-04-04T14:42:19.071Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/get-a-sample-ai-agent-by-id</loc>
    <lastmod>2026-04-01T12:27:15.837Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/get-an-ai-agent-by-id</loc>
    <lastmod>2026-04-04T14:42:19.061Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/get-list-of-available-enneo-default-ai-agents</loc>
    <lastmod>2026-04-01T12:27:15.804Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/get-similar-tickets-for-an-ai-agent</loc>
    <lastmod>2026-04-04T14:42:19.092Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/get-the-outcome-of-an-ai-agent</loc>
    <lastmod>2026-04-04T14:42:19.111Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/list-all-sample-ai-agents</loc>
    <lastmod>2026-04-01T12:27:15.821Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/list-of-all-available-ai-agents-as-an-array</loc>
    <lastmod>2026-04-04T14:42:19.014Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/list-of-all-available-ai-agents-as-an-tree-based-on-associated-tag</loc>
    <lastmod>2026-04-04T14:42:19.025Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/load-enneo-default-ai-agents</loc>
    <lastmod>2026-04-01T12:27:15.850Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/preview-an-ai-agent</loc>
    <lastmod>2026-04-04T14:42:19.101Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/aiagent/update-an-existing-ai-agent</loc>
    <lastmod>2026-04-04T14:42:19.082Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/authorization</loc>
    <lastmod>2025-12-19T15:01:33.696Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/cache/clear-cache</loc>
    <lastmod>2026-04-04T14:42:20.293Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/cache/get-cache-entries</loc>
    <lastmod>2026-04-01T12:27:18.360Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/cache/invalidate-user-cache</loc>
    <lastmod>2026-04-04T14:42:20.303Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/contract/get-contract-by-id</loc>
    <lastmod>2026-04-04T14:42:19.722Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/contract/search-for-contracts</loc>
    <lastmod>2026-04-04T14:42:19.732Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/conversation/delete-a-conversation</loc>
    <lastmod>2026-04-01T12:27:15.629Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/conversation/get-a-specific-conversation-by-id</loc>
    <lastmod>2026-04-01T12:27:15.616Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/conversation/get-conversations-for-a-ticket</loc>
    <lastmod>2026-04-01T12:27:15.567Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/conversation/reply-to-a-ticket-thread</loc>
    <lastmod>2026-04-01T12:27:15.580Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/conversation/store-a-new-conversation</loc>
    <lastmod>2026-04-01T12:27:15.602Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/conversation/update-a-conversation</loc>
    <lastmod>2026-04-01T12:27:15.642Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/customer/get-a-customer-by-contract-id</loc>
    <lastmod>2026-04-01T12:27:17.114Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/customer/get-a-customer-by-customer-id</loc>
    <lastmod>2026-04-01T12:27:17.101Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/customer/get-a-customer-by-customer-id-1</loc>
    <lastmod>2026-04-01T12:27:17.140Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/customer/get-a-customer-by-ticket-id</loc>
    <lastmod>2026-04-01T12:27:17.127Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/customer/invalidate-cache-for-a-contract-or-customer</loc>
    <lastmod>2026-04-01T12:27:17.154Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/customer/search-a-customer</loc>
    <lastmod>2026-04-01T12:27:17.087Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/debugging-for-ai-microservice-cortex/generate-cortex-request-for-ticket</loc>
    <lastmod>2026-04-04T14:42:20.395Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/debugging-for-ai-microservice-cortex/handle-response-from-cortex-for-ticket</loc>
    <lastmod>2026-04-04T14:42:20.415Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/debugging-for-ai-microservice-cortex/submit-request-to-cortex-for-ticket</loc>
    <lastmod>2026-04-04T14:42:20.405Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/event/search-events-with-filtering-and-pagination</loc>
    <lastmod>2026-04-01T12:27:17.621Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/executor-sandbox/execute-executor</loc>
    <lastmod>2026-04-04T14:42:20.328Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/executor-sandbox/get-local-execution-command</loc>
    <lastmod>2026-04-04T14:42:20.338Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/executor-sandbox/preview-executor</loc>
    <lastmod>2026-04-04T14:42:20.318Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-custom-client-reports</loc>
    <lastmod>2026-04-01T12:27:17.711Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-knowledge-sources</loc>
    <lastmod>2026-04-04T14:42:20.004Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-quality-assessments</loc>
    <lastmod>2026-04-01T12:27:17.744Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-reporting-messages</loc>
    <lastmod>2026-04-01T12:27:17.652Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-reporting-tickets</loc>
    <lastmod>2026-04-01T12:27:17.634Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-reporting-worklog</loc>
    <lastmod>2026-04-01T12:27:17.666Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-survey-responses</loc>
    <lastmod>2026-04-01T12:27:17.683Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-training-data-that-is-used-by-the-ais-default-text-answer</loc>
    <lastmod>2026-04-04T14:42:19.983Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/export/export-user-profiles-and-their-permissions</loc>
    <lastmod>2026-04-01T12:27:17.696Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/create-a-folder</loc>
    <lastmod>2026-04-04T14:42:20.263Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/delete-a-file</loc>
    <lastmod>2026-04-04T14:42:20.243Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/delete-a-folder-and-its-contents</loc>
    <lastmod>2026-04-04T14:42:20.272Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/get-file-usage-information</loc>
    <lastmod>2026-04-04T14:42:20.223Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/list-files-and-folders-in-managed-files-storage</loc>
    <lastmod>2026-04-04T14:42:20.212Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/rename-or-move-a-file</loc>
    <lastmod>2026-04-04T14:42:20.253Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/rename-or-move-a-folder</loc>
    <lastmod>2026-04-04T14:42:20.284Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/file-manager/upload-a-file-to-managed-files-storage</loc>
    <lastmod>2026-04-04T14:42:20.233Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/create-a-reminder</loc>
    <lastmod>2026-04-04T14:42:20.128Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/get-agent-queue-status</loc>
    <lastmod>2026-04-01T12:27:18.039Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/get-documentation</loc>
    <lastmod>2026-04-04T14:42:20.155Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/get-version</loc>
    <lastmod>2026-04-04T14:42:20.166Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/run-cron-job</loc>
    <lastmod>2026-04-04T14:42:20.143Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/submit-a-survey-response</loc>
    <lastmod>2026-04-04T14:42:20.118Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/validate-a-postalletter-address</loc>
    <lastmod>2026-04-01T12:27:18.125Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/general/validate-an-email-address</loc>
    <lastmod>2026-04-01T12:27:18.112Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/health/get-health-status</loc>
    <lastmod>2026-04-04T14:42:20.098Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/health/get-health-status-of-cron-jobs</loc>
    <lastmod>2026-04-04T14:42:20.108Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/intent/delete-an-intent</loc>
    <lastmod>2026-04-01T12:27:15.687Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/intent/execute-an-option-for-a-specific-intent</loc>
    <lastmod>2026-04-04T14:42:18.982Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/intent/get-a-preview-of-an-intent</loc>
    <lastmod>2026-04-04T14:42:19.002Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/intent/get-an-intent-by-id</loc>
    <lastmod>2026-04-01T12:27:15.656Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/intent/get-intents-detectedassigned-for-a-ticket</loc>
    <lastmod>2026-04-04T14:42:18.972Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/intent/list-of-all-available-intents-and-categories</loc>
    <lastmod>2026-04-04T14:42:18.992Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/intent/update-an-intent-with-new-modified-input-data</loc>
    <lastmod>2026-04-04T14:42:18.957Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/introduction</loc>
    <lastmod>2025-12-19T15:01:33.693Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/partner/create-partner</loc>
    <lastmod>2026-04-04T14:42:19.898Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/partner/delete-partner</loc>
    <lastmod>2026-04-04T14:42:19.920Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/partner/get-all-partner</loc>
    <lastmod>2026-04-04T14:42:19.888Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/partner/get-partner</loc>
    <lastmod>2026-04-04T14:42:19.909Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/partner/update-partner</loc>
    <lastmod>2026-04-04T14:42:19.930Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/create-a-new-user</loc>
    <lastmod>2026-04-04T14:42:19.305Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/delete-specific-profile</loc>
    <lastmod>2026-04-04T14:42:19.345Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/explain-routing-priorities-for-a-user</loc>
    <lastmod>2026-04-01T12:27:16.507Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/get-available-options-for-analytics-roles</loc>
    <lastmod>2026-04-04T14:42:19.372Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/get-currently-logged-in-users-profile</loc>
    <lastmod>2026-04-04T14:42:19.293Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/get-special-time-tracking-status-options</loc>
    <lastmod>2026-04-01T12:27:16.434Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/get-specific-profile</loc>
    <lastmod>2026-04-04T14:42:19.336Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/ping-endpoint-to-track-user-activity</loc>
    <lastmod>2026-04-04T14:42:19.315Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/search-profiles</loc>
    <lastmod>2026-04-04T14:42:19.277Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/show-the-current-access-token</loc>
    <lastmod>2026-04-01T12:27:16.421Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/update-multiple-profiles-at-once</loc>
    <lastmod>2026-04-01T12:27:16.347Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/update-profile-routing-status</loc>
    <lastmod>2026-04-01T12:27:16.538Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/profile/update-specific-profile</loc>
    <lastmod>2026-04-04T14:42:19.355Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/create-a-new-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:17.842Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/delete-a-quality-assessment</loc>
    <lastmod>2026-04-01T12:27:17.918Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/delete-a-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:17.867Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/get-a-specific-quality-assessment</loc>
    <lastmod>2026-04-01T12:27:17.906Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/get-a-specific-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:17.855Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/get-all-worklogs-for-a-ticket</loc>
    <lastmod>2026-04-01T12:27:17.944Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/list-quality-assessments</loc>
    <lastmod>2026-04-01T12:27:17.893Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/list-quality-scorecards</loc>
    <lastmod>2026-04-01T12:27:17.829Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/update-a-quality-assessment</loc>
    <lastmod>2026-04-01T12:27:17.931Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/quality-management/update-a-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:17.881Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/report/get-ai-performance-metrics-for-a-specific-ai-agent</loc>
    <lastmod>2026-04-01T12:27:17.816Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/report/get-dashboard-structure</loc>
    <lastmod>2026-04-01T12:27:17.776Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/report/get-overall-ai-performance-metrics</loc>
    <lastmod>2026-04-01T12:27:17.802Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/report/get-report-data</loc>
    <lastmod>2026-04-01T12:27:17.789Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/role/add-a-new-role</loc>
    <lastmod>2026-04-04T14:42:19.631Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/role/delete-a-role</loc>
    <lastmod>2026-04-04T14:42:19.652Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/role/get-role-by-id</loc>
    <lastmod>2026-04-04T14:42:19.641Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/role/get-roles</loc>
    <lastmod>2026-04-04T14:42:19.621Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/role/update-a-role</loc>
    <lastmod>2026-04-04T14:42:19.670Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/add-a-new-subchannel</loc>
    <lastmod>2026-04-04T14:42:19.501Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/add-a-new-user-defined-function</loc>
    <lastmod>2026-04-04T14:42:19.527Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/callback-for-microsoft-authorization</loc>
    <lastmod>2026-04-04T14:42:19.559Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/delete-a-subchannel</loc>
    <lastmod>2026-04-04T14:42:19.511Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/delete-a-user-defined-function</loc>
    <lastmod>2026-04-04T14:42:19.537Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/get-settings-of-a-client</loc>
    <lastmod>2026-04-04T14:42:19.451Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/get-settings-of-a-client-and-return-the-results-in-a-compact-form</loc>
    <lastmod>2026-04-04T14:42:19.466Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/get-settings-of-a-client-in-a-grouped-way-for-a-category</loc>
    <lastmod>2026-04-04T14:42:19.476Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/get-subchannels</loc>
    <lastmod>2026-04-01T12:27:16.757Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/get-user-defined-functions</loc>
    <lastmod>2026-04-01T12:27:16.807Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/redirect-to-microsoft-authorization-page</loc>
    <lastmod>2026-04-04T14:42:19.548Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/search-settings</loc>
    <lastmod>2026-04-01T12:27:16.743Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/update-multiple-settings-at-once</loc>
    <lastmod>2026-04-01T12:27:16.682Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/settings/update-setting</loc>
    <lastmod>2026-04-01T12:27:16.730Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/storage/get-file-from-storage</loc>
    <lastmod>2026-04-04T14:42:20.202Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/storage/test-storage</loc>
    <lastmod>2026-04-04T14:42:20.186Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/tag/add-a-new-tag</loc>
    <lastmod>2026-04-04T14:42:19.574Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/tag/delete-a-tag</loc>
    <lastmod>2026-04-04T14:42:19.602Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/tag/detect-a-tag</loc>
    <lastmod>2026-04-04T14:42:19.612Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/tag/get-a-tag</loc>
    <lastmod>2026-04-04T14:42:19.592Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/tag/get-tag-tree-structure</loc>
    <lastmod>2026-04-01T12:27:16.928Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/tag/list-all-tags</loc>
    <lastmod>2026-04-01T12:27:16.898Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/team/create-a-new-team</loc>
    <lastmod>2026-04-04T14:42:19.418Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/team/delete-a-team</loc>
    <lastmod>2026-04-04T14:42:19.431Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/team/get-all-teams</loc>
    <lastmod>2026-04-04T14:42:19.388Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/team/get-all-teams-1</loc>
    <lastmod>2026-04-04T14:42:19.397Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/team/get-team-by-id</loc>
    <lastmod>2026-04-04T14:42:19.407Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/team/update-a-team</loc>
    <lastmod>2026-04-04T14:42:19.441Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/call-received</loc>
    <lastmod>2026-04-01T12:27:18.430Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/complete-call-and-store-transcript</loc>
    <lastmod>2026-04-01T12:27:18.462Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/connect-agent-to-call</loc>
    <lastmod>2026-04-01T12:27:18.444Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/get-acd-configuration</loc>
    <lastmod>2026-04-01T12:27:18.532Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/get-authentication-token</loc>
    <lastmod>2026-04-01T12:27:18.505Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/get-routing-availability-for-all-users</loc>
    <lastmod>2026-04-01T12:27:18.478Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/get-routing-status</loc>
    <lastmod>2026-04-01T12:27:18.492Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/telephony/test-outbound-call</loc>
    <lastmod>2026-04-01T12:27:18.519Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/template/create-a-response-template</loc>
    <lastmod>2026-04-01T12:27:16.255Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/template/delete-a-template</loc>
    <lastmod>2026-04-01T12:27:16.284Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/template/get-template-details</loc>
    <lastmod>2026-04-01T12:27:16.271Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/template/list-response-templates</loc>
    <lastmod>2026-04-01T12:27:16.242Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/template/preview-a-template-with-ticket-data</loc>
    <lastmod>2026-04-01T12:27:16.314Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/template/update-a-template</loc>
    <lastmod>2026-04-01T12:27:16.299Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/auto-execute-a-ticket</loc>
    <lastmod>2026-04-01T12:27:15.514Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/create-a-ticket</loc>
    <lastmod>2026-04-01T12:27:15.411Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/forward-a-ticket</loc>
    <lastmod>2026-04-01T12:27:15.501Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/get-a-list-of-tickets</loc>
    <lastmod>2026-04-01T12:27:15.397Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/get-a-ticket-full-data</loc>
    <lastmod>2026-04-01T12:27:15.446Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/get-a-tickets-history</loc>
    <lastmod>2026-04-01T12:27:15.488Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/get-next-ticket-id-to-work-on</loc>
    <lastmod>2026-04-04T14:42:18.841Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/get-ticket-activity</loc>
    <lastmod>2026-04-01T12:27:15.541Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/get-ticket-stats</loc>
    <lastmod>2026-04-01T12:27:15.553Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/get-ticket-variables</loc>
    <lastmod>2026-04-01T12:27:15.475Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/ping-a-ticket</loc>
    <lastmod>2026-04-01T12:27:15.527Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/update-a-few-tickets-at-once</loc>
    <lastmod>2026-04-01T12:27:15.426Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/ticket/update-a-ticket</loc>
    <lastmod>2026-04-01T12:27:15.462Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/webhook/firecrawl-webhook-receiver</loc>
    <lastmod>2026-04-01T12:27:17.514Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/website-connector/create-a-website-connector</loc>
    <lastmod>2026-04-01T12:27:17.408Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/website-connector/delete-a-website-connector</loc>
    <lastmod>2026-04-01T12:27:17.442Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/website-connector/get-a-website-connector</loc>
    <lastmod>2026-04-04T14:42:19.847Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/website-connector/list-website-connectors</loc>
    <lastmod>2026-04-01T12:27:17.391Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/website-connector/stop-a-running-crawl</loc>
    <lastmod>2026-04-01T12:27:17.496Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/website-connector/trigger-a-crawl</loc>
    <lastmod>2026-04-01T12:27:17.477Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/website-connector/update-a-website-connector</loc>
    <lastmod>2026-04-04T14:42:19.862Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source-structure/create-a-new-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:19.807Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source-structure/delete-a-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:19.826Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source-structure/get-the-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:19.797Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source-structure/update-a-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:19.816Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source/create-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:19.751Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source/delete-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:19.776Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source/get-archived-knowledge-sources</loc>
    <lastmod>2026-04-01T12:27:17.244Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source/get-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:19.741Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source/get-knowledgesource-by-id</loc>
    <lastmod>2026-04-04T14:42:19.766Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/api-reference/wiki-knowledge-source/update-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:19.786Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/apps/apps-overview</loc>
    <lastmod>2026-04-04T14:42:27.342Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/first-setup</loc>
    <lastmod>2026-03-17T19:04:47.721Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/navigation</loc>
    <lastmod>2026-03-17T19:04:47.780Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/routing-and-tags/autopilot</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/routing-and-tags/backlog-access-restriction</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/routing-and-tags/configure-tags</loc>
    <lastmod>2026-03-09T20:55:28.158Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/routing-and-tags/routing-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/routing-and-tags/routing-options</loc>
    <lastmod>2026-02-27T13:54:28.334Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/routing-and-tags/slas-and-working-hours</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/customer-recognition/contract-legitimation</loc>
    <lastmod>2026-03-17T19:04:47.825Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/customer-recognition/integration-of-customer-data-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/customer-recognition/search-by-attributes</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/customer-recognition/search-by-contract-number</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/customer-recognition/search-by-customer-number</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/customer-recognition/search-by-free-text</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/events/concept-of-events-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/events/concept-of-webhooks-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/events/example-auto-execute-on-customer-reply</loc>
    <lastmod>2026-03-17T19:04:47.821Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/events/example-auto-execute-smart-agents</loc>
    <lastmod>2026-02-16T14:11:24.863Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/events/example-data-export-for-reporting</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/events/example-reconciliation-with-another-ticket-system</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/integration-of-contact-channels/chat</loc>
    <lastmod>2026-02-16T18:45:29.561Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/integration-of-contact-channels/contact-channels-overview</loc>
    <lastmod>2026-02-16T18:45:29.562Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/integration-of-contact-channels/email</loc>
    <lastmod>2026-03-09T20:55:28.095Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/integration-of-contact-channels/mail</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/integration-of-contact-channels/voice</loc>
    <lastmod>2026-02-16T18:45:30.232Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/overview</loc>
    <lastmod>2026-03-17T19:04:49.920Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/user-defined-functions-tools/icons</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/system-integration/user-defined-functions-tools/user-defined-functions-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ticket-processing/ai-functions</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ticket-processing/ai-response-suggestion</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ticket-processing/ai-text-assistant</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ticket-processing/customer-identification</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ticket-processing/ticket-overview-filters</loc>
    <lastmod>2026-03-17T19:04:49.914Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ticket-processing/ticket-structure-ai-components</loc>
    <lastmod>2026-03-17T19:04:49.953Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/ticket-processing/ticket_creation</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/user-management/best-practices</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/user-management/configure-users</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/user-management/roles-and-permissions</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/user-management/surveys</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/user-management/teams</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/welcome</loc>
    <lastmod>2026-03-17T19:04:49.950Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/work-resources/ask-neo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/work-resources/create-and-edit-articles</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/work-resources/partners</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/de/work-resources/templates</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/ai-agents-for-enneo</loc>
    <lastmod>2025-12-19T15:01:37.058Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/ai-control-centre/aicc-summary</loc>
    <lastmod>2025-12-19T15:01:41.673Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/ai-control-centre/dark-processing/actions</loc>
    <lastmod>2025-12-19T15:01:41.676Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/ai-control-centre/dark-processing/types-of-release</loc>
    <lastmod>2025-12-19T15:01:41.680Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/ai-control-centre/dashboard_metrics</loc>
    <lastmod>2025-12-19T15:01:41.675Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/ai-control-centre/quality-check/evaluate-test-results</loc>
    <lastmod>2025-12-19T15:01:41.674Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/ai-control-centre/quality-check/test-cases-and-runs</loc>
    <lastmod>2025-12-19T15:01:41.675Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/base-agent</loc>
    <lastmod>2025-12-19T15:01:41.677Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/default-agents/api-agent</loc>
    <lastmod>2025-12-19T15:01:41.679Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/default-agents/bankdata-agent</loc>
    <lastmod>2025-12-19T15:01:41.678Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/default-agents/deposit-agent</loc>
    <lastmod>2025-12-19T15:01:42.470Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/default-agents/reading-agent</loc>
    <lastmod>2025-12-19T15:01:42.474Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/rule-based-agents</loc>
    <lastmod>2025-12-19T15:01:42.473Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/sdk</loc>
    <lastmod>2025-12-19T15:01:42.475Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ai-functions-agents/smart-agents</loc>
    <lastmod>2025-12-19T15:01:42.476Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/analytics/enneo-bi-solution-superset</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/analytics/exports</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/analytics/overview</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/analytics/worklog</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/accept-all-the-expected-results-of-for-a-test-run</loc>
    <lastmod>2026-04-01T12:27:19.454Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/accept-the-expected-result-of-a-test-ticket</loc>
    <lastmod>2026-04-01T12:27:19.439Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/add-test-cases-for-an-ai-agent</loc>
    <lastmod>2026-04-01T12:27:19.525Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/delete-a-specific-test-run-by-id</loc>
    <lastmod>2026-04-04T14:42:20.761Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/delete-a-test-case-by-id</loc>
    <lastmod>2026-04-01T12:27:19.540Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/get-a-specific-test-run-by-id</loc>
    <lastmod>2026-04-04T14:42:20.751Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/get-all-ai-agents-for-which-test-runs-can-be-triggered</loc>
    <lastmod>2026-04-04T14:42:20.792Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/get-all-ai-agents-for-which-test-runs-can-be-triggered-1</loc>
    <lastmod>2026-04-04T14:42:20.802Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/get-all-test-runs-with-pagination</loc>
    <lastmod>2026-04-04T14:42:20.730Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/get-test-cases-for-a-specific-ai-agent</loc>
    <lastmod>2026-04-01T12:27:19.511Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/schedule-a-new-ai-quality-check</loc>
    <lastmod>2026-04-04T14:42:20.742Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/stop-a-specific-test-run-by-id</loc>
    <lastmod>2026-04-01T12:27:19.407Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/update-a-test-case-by-id</loc>
    <lastmod>2026-04-01T12:27:19.554Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-quality-check/update-the-expected-result-of-a-test-ticket</loc>
    <lastmod>2026-04-01T12:27:19.424Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-tools/execute-a-tool</loc>
    <lastmod>2026-04-01T12:27:19.311Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-tools/get-a-specific-custom-tool</loc>
    <lastmod>2026-04-01T12:27:19.295Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ai-tools/get-available-tools</loc>
    <lastmod>2026-04-01T12:27:19.278Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/create-a-new-aiagent</loc>
    <lastmod>2026-04-01T12:27:19.141Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/delete-an-existing-ai-agent</loc>
    <lastmod>2026-04-04T14:42:20.662Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/get-a-sample-ai-agent-by-id</loc>
    <lastmod>2026-04-01T12:27:19.112Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/get-an-ai-agent-by-id</loc>
    <lastmod>2026-04-04T14:42:20.652Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/get-list-of-available-enneo-default-ai-agents</loc>
    <lastmod>2026-04-01T12:27:19.068Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/get-similar-tickets-for-an-ai-agent</loc>
    <lastmod>2026-04-04T14:42:20.681Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/get-the-outcome-of-an-ai-agent</loc>
    <lastmod>2026-04-04T14:42:20.705Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/list-all-sample-ai-agents</loc>
    <lastmod>2026-04-01T12:27:19.090Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/list-of-all-available-ai-agents-as-an-array</loc>
    <lastmod>2026-04-04T14:42:20.606Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/list-of-all-available-ai-agents-as-an-tree-based-on-associated-tag</loc>
    <lastmod>2026-04-04T14:42:20.616Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/load-enneo-default-ai-agents</loc>
    <lastmod>2026-04-01T12:27:19.127Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/preview-an-ai-agent</loc>
    <lastmod>2026-04-04T14:42:20.691Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/aiagent/update-an-existing-ai-agent</loc>
    <lastmod>2026-04-04T14:42:20.672Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/authorization</loc>
    <lastmod>2025-12-19T15:01:44.952Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/cache/clear-cache</loc>
    <lastmod>2026-04-04T14:42:22.376Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/cache/get-cache-entries</loc>
    <lastmod>2026-04-01T12:27:21.820Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/cache/invalidate-user-cache</loc>
    <lastmod>2026-04-04T14:42:22.386Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/contract/get-contract-by-id</loc>
    <lastmod>2026-04-04T14:42:21.307Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/contract/search-for-contracts</loc>
    <lastmod>2026-04-04T14:42:21.317Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/conversation/delete-a-conversation</loc>
    <lastmod>2026-04-01T12:27:18.852Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/conversation/get-a-specific-conversation-by-id</loc>
    <lastmod>2026-04-01T12:27:18.839Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/conversation/get-conversations-for-a-ticket</loc>
    <lastmod>2026-04-01T12:27:18.798Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/conversation/reply-to-a-ticket-thread</loc>
    <lastmod>2026-04-01T12:27:18.811Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/conversation/store-a-new-conversation</loc>
    <lastmod>2026-04-01T12:27:18.825Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/conversation/update-a-conversation</loc>
    <lastmod>2026-04-01T12:27:18.869Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/customer/get-a-customer-by-contract-id</loc>
    <lastmod>2026-04-01T12:27:20.529Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/customer/get-a-customer-by-customer-id</loc>
    <lastmod>2026-04-01T12:27:20.515Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/customer/get-a-customer-by-customer-id-1</loc>
    <lastmod>2026-04-01T12:27:20.559Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/customer/get-a-customer-by-ticket-id</loc>
    <lastmod>2026-04-01T12:27:20.542Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/customer/invalidate-cache-for-a-contract-or-customer</loc>
    <lastmod>2026-04-01T12:27:20.572Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/customer/search-a-customer</loc>
    <lastmod>2026-04-01T12:27:20.501Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/debugging-for-ai-microservice-cortex/generate-cortex-request-for-ticket</loc>
    <lastmod>2026-04-04T14:42:22.471Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/debugging-for-ai-microservice-cortex/handle-response-from-cortex-for-ticket</loc>
    <lastmod>2026-04-04T14:42:22.491Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/debugging-for-ai-microservice-cortex/submit-request-to-cortex-for-ticket</loc>
    <lastmod>2026-04-04T14:42:22.481Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/event/search-events-with-filtering-and-pagination</loc>
    <lastmod>2026-04-01T12:27:21.055Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/executor-sandbox/execute-executor</loc>
    <lastmod>2026-04-04T14:42:22.411Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/executor-sandbox/get-local-execution-command</loc>
    <lastmod>2026-04-04T14:42:22.420Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/executor-sandbox/preview-executor</loc>
    <lastmod>2026-04-04T14:42:22.401Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-custom-client-reports</loc>
    <lastmod>2026-04-01T12:27:21.142Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-knowledge-sources</loc>
    <lastmod>2026-04-04T14:42:21.581Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-quality-assessments</loc>
    <lastmod>2026-04-01T12:27:21.176Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-reporting-messages</loc>
    <lastmod>2026-04-01T12:27:21.083Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-reporting-tickets</loc>
    <lastmod>2026-04-01T12:27:21.070Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-reporting-worklog</loc>
    <lastmod>2026-04-01T12:27:21.098Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-survey-responses</loc>
    <lastmod>2026-04-01T12:27:21.111Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-training-data-that-is-used-by-the-ais-default-text-answer</loc>
    <lastmod>2026-04-04T14:42:21.565Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/export/export-user-profiles-and-their-permissions</loc>
    <lastmod>2026-04-01T12:27:21.126Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/create-a-folder</loc>
    <lastmod>2026-04-04T14:42:22.347Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/delete-a-file</loc>
    <lastmod>2026-04-04T14:42:22.328Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/delete-a-folder-and-its-contents</loc>
    <lastmod>2026-04-04T14:42:22.357Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/get-file-usage-information</loc>
    <lastmod>2026-04-04T14:42:22.307Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/list-files-and-folders-in-managed-files-storage</loc>
    <lastmod>2026-04-04T14:42:22.288Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/rename-or-move-a-file</loc>
    <lastmod>2026-04-04T14:42:22.337Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/rename-or-move-a-folder</loc>
    <lastmod>2026-04-04T14:42:22.367Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/file-manager/upload-a-file-to-managed-files-storage</loc>
    <lastmod>2026-04-04T14:42:22.318Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/create-a-reminder</loc>
    <lastmod>2026-04-04T14:42:22.035Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/get-agent-queue-status</loc>
    <lastmod>2026-04-01T12:27:21.485Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/get-documentation</loc>
    <lastmod>2026-04-04T14:42:22.179Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/get-version</loc>
    <lastmod>2026-04-04T14:42:22.205Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/run-cron-job</loc>
    <lastmod>2026-04-04T14:42:22.155Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/submit-a-survey-response</loc>
    <lastmod>2026-04-04T14:42:21.815Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/validate-a-postalletter-address</loc>
    <lastmod>2026-04-01T12:27:21.572Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/general/validate-an-email-address</loc>
    <lastmod>2026-04-01T12:27:21.559Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/health/get-health-status</loc>
    <lastmod>2026-04-04T14:42:21.730Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/health/get-health-status-of-cron-jobs</loc>
    <lastmod>2026-04-04T14:42:21.778Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/intent/delete-an-intent</loc>
    <lastmod>2026-04-01T12:27:18.921Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/intent/execute-an-option-for-a-specific-intent</loc>
    <lastmod>2026-04-04T14:42:20.574Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/intent/get-a-preview-of-an-intent</loc>
    <lastmod>2026-04-04T14:42:20.595Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/intent/get-an-intent-by-id</loc>
    <lastmod>2026-04-01T12:27:18.883Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/intent/get-intents-detectedassigned-for-a-ticket</loc>
    <lastmod>2026-04-04T14:42:20.564Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/intent/list-of-all-available-intents-and-categories</loc>
    <lastmod>2026-04-04T14:42:20.585Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/intent/update-an-intent-with-new-modified-input-data</loc>
    <lastmod>2026-04-04T14:42:20.549Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/introduction</loc>
    <lastmod>2025-12-19T15:01:44.953Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/partner/create-partner</loc>
    <lastmod>2026-04-04T14:42:21.489Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/partner/delete-partner</loc>
    <lastmod>2026-04-04T14:42:21.508Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/partner/get-all-partner</loc>
    <lastmod>2026-04-04T14:42:21.479Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/partner/get-partner</loc>
    <lastmod>2026-04-04T14:42:21.498Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/partner/update-partner</loc>
    <lastmod>2026-04-04T14:42:21.519Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/create-a-new-user</loc>
    <lastmod>2026-04-04T14:42:20.894Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/delete-specific-profile</loc>
    <lastmod>2026-04-04T14:42:20.940Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/explain-routing-priorities-for-a-user</loc>
    <lastmod>2026-04-01T12:27:19.878Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/get-available-options-for-analytics-roles</loc>
    <lastmod>2026-04-04T14:42:20.965Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/get-currently-logged-in-users-profile</loc>
    <lastmod>2026-04-04T14:42:20.883Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/get-special-time-tracking-status-options</loc>
    <lastmod>2026-04-01T12:27:19.803Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/get-specific-profile</loc>
    <lastmod>2026-04-04T14:42:20.930Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/ping-endpoint-to-track-user-activity</loc>
    <lastmod>2026-04-04T14:42:20.904Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/search-profiles</loc>
    <lastmod>2026-04-04T14:42:20.867Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/show-the-current-access-token</loc>
    <lastmod>2026-04-01T12:27:19.788Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/update-multiple-profiles-at-once</loc>
    <lastmod>2026-04-01T12:27:19.709Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/update-profile-routing-status</loc>
    <lastmod>2026-04-01T12:27:19.911Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/profile/update-specific-profile</loc>
    <lastmod>2026-04-04T14:42:20.950Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/create-a-new-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:21.281Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/delete-a-quality-assessment</loc>
    <lastmod>2026-04-01T12:27:21.365Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/delete-a-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:21.308Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/get-a-specific-quality-assessment</loc>
    <lastmod>2026-04-01T12:27:21.349Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/get-a-specific-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:21.294Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/get-all-worklogs-for-a-ticket</loc>
    <lastmod>2026-04-01T12:27:21.393Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/list-quality-assessments</loc>
    <lastmod>2026-04-01T12:27:21.334Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/list-quality-scorecards</loc>
    <lastmod>2026-04-01T12:27:21.267Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/update-a-quality-assessment</loc>
    <lastmod>2026-04-01T12:27:21.379Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/quality-management/update-a-quality-scorecard</loc>
    <lastmod>2026-04-01T12:27:21.321Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/report/get-ai-performance-metrics-for-a-specific-ai-agent</loc>
    <lastmod>2026-04-01T12:27:21.254Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/report/get-dashboard-structure</loc>
    <lastmod>2026-04-01T12:27:21.209Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/report/get-overall-ai-performance-metrics</loc>
    <lastmod>2026-04-01T12:27:21.238Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/report/get-report-data</loc>
    <lastmod>2026-04-01T12:27:21.222Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/role/add-a-new-role</loc>
    <lastmod>2026-04-04T14:42:21.236Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/role/delete-a-role</loc>
    <lastmod>2026-04-04T14:42:21.255Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/role/get-role-by-id</loc>
    <lastmod>2026-04-04T14:42:21.245Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/role/get-roles</loc>
    <lastmod>2026-04-04T14:42:21.222Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/role/update-a-role</loc>
    <lastmod>2026-04-04T14:42:21.265Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/add-a-new-subchannel</loc>
    <lastmod>2026-04-04T14:42:21.098Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/add-a-new-user-defined-function</loc>
    <lastmod>2026-04-04T14:42:21.124Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/callback-for-microsoft-authorization</loc>
    <lastmod>2026-04-04T14:42:21.156Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/delete-a-subchannel</loc>
    <lastmod>2026-04-04T14:42:21.108Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/delete-a-user-defined-function</loc>
    <lastmod>2026-04-04T14:42:21.134Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/get-settings-of-a-client</loc>
    <lastmod>2026-04-04T14:42:21.043Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/get-settings-of-a-client-and-return-the-results-in-a-compact-form</loc>
    <lastmod>2026-04-04T14:42:21.060Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/get-settings-of-a-client-in-a-grouped-way-for-a-category</loc>
    <lastmod>2026-04-04T14:42:21.070Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/get-subchannels</loc>
    <lastmod>2026-04-01T12:27:20.156Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/get-user-defined-functions</loc>
    <lastmod>2026-04-01T12:27:20.207Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/redirect-to-microsoft-authorization-page</loc>
    <lastmod>2026-04-04T14:42:21.146Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/search-settings</loc>
    <lastmod>2026-04-01T12:27:20.143Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/update-multiple-settings-at-once</loc>
    <lastmod>2026-04-01T12:27:20.077Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/settings/update-setting</loc>
    <lastmod>2026-04-01T12:27:20.129Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/storage/get-file-from-storage</loc>
    <lastmod>2026-04-04T14:42:22.269Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/storage/test-storage</loc>
    <lastmod>2026-04-04T14:42:22.251Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/tag/add-a-new-tag</loc>
    <lastmod>2026-04-04T14:42:21.171Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/tag/delete-a-tag</loc>
    <lastmod>2026-04-04T14:42:21.201Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/tag/detect-a-tag</loc>
    <lastmod>2026-04-04T14:42:21.211Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/tag/get-a-tag</loc>
    <lastmod>2026-04-04T14:42:21.191Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/tag/get-tag-tree-structure</loc>
    <lastmod>2026-04-01T12:27:20.333Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/tag/list-all-tags</loc>
    <lastmod>2026-04-01T12:27:20.299Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/team/create-a-new-team</loc>
    <lastmod>2026-04-04T14:42:21.010Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/team/delete-a-team</loc>
    <lastmod>2026-04-04T14:42:21.020Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/team/get-all-teams</loc>
    <lastmod>2026-04-04T14:42:20.981Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/team/get-all-teams-1</loc>
    <lastmod>2026-04-04T14:42:20.990Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/team/get-team-by-id</loc>
    <lastmod>2026-04-04T14:42:21.000Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/team/update-a-team</loc>
    <lastmod>2026-04-04T14:42:21.030Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/call-received</loc>
    <lastmod>2026-04-01T12:27:21.889Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/complete-call-and-store-transcript</loc>
    <lastmod>2026-04-01T12:27:21.916Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/connect-agent-to-call</loc>
    <lastmod>2026-04-01T12:27:21.903Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/get-acd-configuration</loc>
    <lastmod>2026-04-01T12:27:21.984Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/get-authentication-token</loc>
    <lastmod>2026-04-01T12:27:21.957Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/get-routing-availability-for-all-users</loc>
    <lastmod>2026-04-01T12:27:21.930Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/get-routing-status</loc>
    <lastmod>2026-04-01T12:27:21.944Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/telephony/test-outbound-call</loc>
    <lastmod>2026-04-01T12:27:21.970Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/template/create-a-response-template</loc>
    <lastmod>2026-04-01T12:27:19.613Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/template/delete-a-template</loc>
    <lastmod>2026-04-01T12:27:19.642Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/template/get-template-details</loc>
    <lastmod>2026-04-01T12:27:19.629Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/template/list-response-templates</loc>
    <lastmod>2026-04-01T12:27:19.569Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/template/preview-a-template-with-ticket-data</loc>
    <lastmod>2026-04-01T12:27:19.670Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/template/update-a-template</loc>
    <lastmod>2026-04-01T12:27:19.656Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/auto-execute-a-ticket</loc>
    <lastmod>2026-04-01T12:27:18.740Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/create-a-ticket</loc>
    <lastmod>2026-04-01T12:27:18.644Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/forward-a-ticket</loc>
    <lastmod>2026-04-01T12:27:18.726Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/get-a-list-of-tickets</loc>
    <lastmod>2026-04-01T12:27:18.630Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/get-a-ticket-full-data</loc>
    <lastmod>2026-04-01T12:27:18.671Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/get-a-tickets-history</loc>
    <lastmod>2026-04-01T12:27:18.712Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/get-next-ticket-id-to-work-on</loc>
    <lastmod>2026-04-04T14:42:20.425Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/get-ticket-activity</loc>
    <lastmod>2026-04-01T12:27:18.767Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/get-ticket-stats</loc>
    <lastmod>2026-04-01T12:27:18.782Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/get-ticket-variables</loc>
    <lastmod>2026-04-01T12:27:18.698Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/ping-a-ticket</loc>
    <lastmod>2026-04-01T12:27:18.754Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/update-a-few-tickets-at-once</loc>
    <lastmod>2026-04-01T12:27:18.658Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/ticket/update-a-ticket</loc>
    <lastmod>2026-04-01T12:27:18.685Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/webhook/firecrawl-webhook-receiver</loc>
    <lastmod>2026-04-01T12:27:20.946Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/website-connector/create-a-website-connector</loc>
    <lastmod>2026-04-01T12:27:20.835Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/website-connector/delete-a-website-connector</loc>
    <lastmod>2026-04-01T12:27:20.872Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/website-connector/get-a-website-connector</loc>
    <lastmod>2026-04-04T14:42:21.438Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/website-connector/list-website-connectors</loc>
    <lastmod>2026-04-01T12:27:20.814Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/website-connector/stop-a-running-crawl</loc>
    <lastmod>2026-04-01T12:27:20.928Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/website-connector/trigger-a-crawl</loc>
    <lastmod>2026-04-01T12:27:20.909Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/website-connector/update-a-website-connector</loc>
    <lastmod>2026-04-04T14:42:21.454Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source-structure/create-a-new-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:21.393Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source-structure/delete-a-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:21.412Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source-structure/get-the-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:21.383Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source-structure/update-a-knowledge-source-structure</loc>
    <lastmod>2026-04-04T14:42:21.403Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source/create-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:21.338Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source/delete-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:21.363Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source/get-archived-knowledge-sources</loc>
    <lastmod>2026-04-01T12:27:20.665Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source/get-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:21.327Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source/get-knowledgesource-by-id</loc>
    <lastmod>2026-04-04T14:42:21.353Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/api-reference/wiki-knowledge-source/update-knowledgesource</loc>
    <lastmod>2026-04-04T14:42:21.373Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/apps/apps-overview</loc>
    <lastmod>2026-04-04T14:42:27.340Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/first-setup</loc>
    <lastmod>2026-03-17T19:04:50.078Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/navigation</loc>
    <lastmod>2026-03-17T19:04:50.116Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/routing-and-tags/autopilot</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/routing-and-tags/backlog-access-restriction</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/routing-and-tags/configure-tags</loc>
    <lastmod>2026-03-09T20:55:28.102Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/routing-and-tags/routing-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/routing-and-tags/routing-options</loc>
    <lastmod>2026-02-27T13:54:28.339Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/routing-and-tags/slas-and-working-hours</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/customer-recognition/contract-legitimation</loc>
    <lastmod>2026-03-17T19:04:50.365Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/customer-recognition/integration-of-customer-data-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/customer-recognition/search-by-attributes</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/customer-recognition/search-by-contract-number</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/customer-recognition/search-by-customer-number</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/customer-recognition/search-by-free-text</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/events/concept-of-events-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/events/concept-of-webhooks-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/events/example-auto-execute-on-customer-reply</loc>
    <lastmod>2026-03-17T19:04:50.397Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/events/example-auto-execute-smart-agents</loc>
    <lastmod>2026-02-16T14:11:26.316Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/events/example-data-export-for-reporting</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/events/example-reconciliation-with-another-ticket-system</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/integration-of-contact-channels/chat</loc>
    <lastmod>2026-02-16T18:45:31.124Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/integration-of-contact-channels/contact-channels-overview</loc>
    <lastmod>2026-02-16T18:45:31.128Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/integration-of-contact-channels/email</loc>
    <lastmod>2026-03-09T20:55:28.100Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/integration-of-contact-channels/mail</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/integration-of-contact-channels/voice</loc>
    <lastmod>2026-02-16T18:45:31.135Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/overview</loc>
    <lastmod>2026-03-17T19:04:52.311Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/user-defined-functions-tools/icons</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/system-integration/user-defined-functions-tools/user-defined-functions-in-enneo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ticket-processing/ai-functions</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ticket-processing/ai-response-suggestion</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ticket-processing/ai-text-assistant</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ticket-processing/customer-identification</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ticket-processing/ticket-overview-filters</loc>
    <lastmod>2026-03-17T19:04:52.319Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ticket-processing/ticket-structure-ai-components</loc>
    <lastmod>2026-03-17T19:04:52.317Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/ticket-processing/ticket_creation</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/user-management/best-practices</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/user-management/configure-users</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/user-management/roles-and-permissions</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/user-management/surveys</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/user-management/teams</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/welcome</loc>
    <lastmod>2026-03-17T19:04:52.346Z</lastmod>
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/work-resources/ask-neo</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/work-resources/create-and-edit-articles</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/work-resources/partners</loc>
    
  </url>

  <url>
    <loc>https://docs.enneo.ai/en/work-resources/templates</loc>
    
  </url>
</urlset>