> ## Documentation Index
> Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Forward a ticket

> Forward a ticket to free typed email address



## OpenAPI

````yaml https://dev.enneo.dev/api/mind/docs/open-api post /ticket/{ticketId}/forward
openapi: 3.0.0
info:
  version: '1'
  title: enneo.MIND API
  description: This describes the API of enneo Mind, the main ticketing backend
  contact:
    name: enneo GmbH
    email: richard@enneo.ai
  license:
    name: Proprietary software
    url: https://enneo.ai
servers:
  - url: https://demo.enneo.ai/api/mind
    description: Production server, demo client
  - url: https://main.enneo.dev/api/mind
    description: Development main branch
  - url: http://localhost:8005/api/mind
    description: Local development server
security:
  - bearerAuth:
      - api
  - cookieAuth:
      - api
paths:
  /ticket/{ticketId}/forward:
    post:
      tags:
        - Ticket
      summary: Forward a ticket
      description: Forward a ticket to free typed email address
      operationId: forwardTicket
      parameters:
        - name: ticketId
          in: path
          required: true
          description: The id of the ticket
          schema:
            type: integer
          example: 376189
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                body:
                  type: string
                  description: The body of the note
                  example: >-
                    Hello, I am forwarding this ticket to you. Please take care
                    of it.
                toEmail:
                  type: string
                  description: The email address to forward the ticket to
                  example: grid@operator.de
                subject:
                  type: string
                  description: >-
                    Custom subject for the forwarded email. If not provided, the
                    original ticket subject will be used.
                  example: 'Forwarded: Customer inquiry about contract'
      responses:
        '200':
          description: Successful operation
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Success'
        '403':
          description: Unauthorized
        '404':
          description: Ticket not found
        '500':
          description: Internal error
          content:
            application/json:
              schema:
                $ref: '#/components/schemas/Error'
components:
  schemas:
    Success:
      type: object
      description: Data format of Enneo success messages
      properties:
        success:
          type: boolean
          example: true
          description: Operation was successful
    Error:
      type: object
      description: Data format of Enneo error messages
      properties:
        error:
          type: string
          example: Contract 121 could not be processed
          description: Readable error message that should be shown to the user
        details:
          type: string
          example: >-
            Uncatched null point exception in testFunction() in
            /app/src/file:212
          description: Not easily readable error message that is for the developer
        txId:
          type: string
          example: c916167c94
          description: >-
            Internal transaction id. Useful for debugging. Corresponds to the
            OpenTelemetry trace ID.
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT
      description: JWT-based authentication
      x-scopes:
        api: Full access to the API
    cookieAuth:
      type: apiKey
      in: cookie
      name: connect.sid
      description: Cookie-based authentication
      x-scopes:
        api: Full access to the API

````