> ## Documentation Index > Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get telephony AI agent performance metrics > Returns performance metrics for a specific telephony AI agent over time. Returns 5 metrics: answered calls, missed calls, service level, average wait time, and average handling time. ## OpenAPI ````yaml https://dev.enneo.dev/api/mind/docs/open-api get /report/telephonyAiAgentPerformance/{aiAgentId} openapi: 3.0.0 info: version: '1' title: enneo.MIND API description: This describes the API of enneo Mind, the main ticketing backend contact: name: enneo GmbH email: richard@enneo.ai license: name: Proprietary software url: https://enneo.ai servers: - url: https://demo.enneo.ai/api/mind description: Production server, demo client - url: https://main.enneo.dev/api/mind description: Development main branch - url: http://localhost:8005/api/mind description: Local development server security: - bearerAuth: - api - cookieAuth: - api paths: /report/telephonyAiAgentPerformance/{aiAgentId}: get: tags: - Report summary: Get telephony AI agent performance metrics description: > Returns performance metrics for a specific telephony AI agent over time. Returns 5 metrics: answered calls, missed calls, service level, average wait time, and average handling time. operationId: getTelephonyAiAgentPerformance parameters: - name: aiAgentId in: path required: true description: The ID of the telephony AI agent schema: type: integer example: 5 - name: lastDays in: query required: false description: Number of days to look back schema: type: string enum: - '0' - '1' - '3' - '7' - '14' - '30' - '90' - '365' default: '7' example: '7' - name: granularity in: query required: false description: > Time bucket size for the time-series data. When omitted, defaults to 'day' (dd.mm keys, same as before). - hour: one bucket per clock-hour (YYYY-MM-DD HH:00 keys); only allowed with lastDays ≤ 31 - day: one bucket per calendar day (dd.mm keys) - week: one bucket per ISO week (YYYY-WNN keys) - month: one bucket per calendar month (YYYY-MM keys) schema: type: string enum: - hour - day - week - month example: week responses: '200': description: Successful operation content: application/json: schema: type: object properties: answeredCalls: type: object properties: data: type: object additionalProperties: type: object description: Answered calls per day example: '28.11': Answered Calls: 45 '29.11': Answered Calls: 52 description: type: string filters: type: object summary: type: object properties: total: type: integer missedCalls: type: object properties: data: type: object additionalProperties: type: object description: Missed calls per day description: type: string filters: type: object summary: type: object properties: total: type: integer serviceLevel: type: object properties: data: type: object additionalProperties: type: object description: Service level percentage per day description: type: string filters: type: object summary: type: object properties: average: type: integer averageWaitTime: type: object properties: data: type: object additionalProperties: type: object description: Average wait time in seconds per day description: type: string filters: type: object summary: type: object properties: average: type: integer averageHandlingTime: type: object properties: data: type: object additionalProperties: type: object description: Average handling time in seconds per day description: type: string filters: type: object summary: type: object properties: average: type: integer example: answeredCalls: data: '28.11': Answered Calls: 45 '29.11': Answered Calls: 52 description: >- Number of calls answered by AI per day in the selected period. filters: lastDays: '7' summary: total: 350 missedCalls: data: '28.11': Missed Calls: 4 '29.11': Missed Calls: 3 description: Number of missed calls per day in the selected period. filters: lastDays: '7' summary: total: 28 serviceLevel: data: '28.11': Service Level: 92 '29.11': Service Level: 95 description: >- Service level percentage per day (calls answered within SLA). filters: lastDays: '7' summary: average: 93 averageWaitTime: data: '28.11': Average Wait Time: 6 '29.11': Average Wait Time: 5 description: >- Average wait time in seconds before call was answered by AI per day. filters: lastDays: '7' summary: average: 6 averageHandlingTime: data: '28.11': Average Handling Time: 85 '29.11': Average Handling Time: 92 description: Average handling time in seconds by AI per day. filters: lastDays: '7' summary: average: 88 '403': description: Unauthorized '404': description: Telephony AI agent not found content: application/json: schema: $ref: '#/components/schemas/Error' '500': description: Internal error content: application/json: schema: $ref: '#/components/schemas/Error' components: schemas: Error: type: object description: Data format of Enneo error messages properties: error: type: string example: Contract 121 could not be processed description: Readable error message that should be shown to the user details: type: string example: >- Uncatched null point exception in testFunction() in /app/src/file:212 description: Not easily readable error message that is for the developer txId: type: string example: c916167c94 description: >- Internal transaction id. Useful for debugging. Corresponds to the OpenTelemetry trace ID. securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: JWT description: JWT-based authentication x-scopes: api: Full access to the API cookieAuth: type: apiKey in: cookie name: connect.sid description: Cookie-based authentication x-scopes: api: Full access to the API ````