> ## Documentation Index > Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt > Use this file to discover all available pages before exploring further. # List quality scorecards > Get a list of all quality scorecards with optional state filter ## OpenAPI ````yaml https://dev.enneo.dev/api/mind/docs/open-api get /quality/scorecard openapi: 3.0.0 info: version: '1' title: enneo.MIND API description: This describes the API of enneo Mind, the main ticketing backend contact: name: enneo GmbH email: richard@enneo.ai license: name: Proprietary software url: https://enneo.ai servers: - url: https://demo.enneo.ai/api/mind description: Production server, demo client - url: https://main.enneo.dev/api/mind description: Development main branch - url: http://localhost:8005/api/mind description: Local development server security: - bearerAuth: - api - cookieAuth: - api paths: /quality/scorecard: get: tags: - Quality Management summary: List quality scorecards description: Get a list of all quality scorecards with optional state filter operationId: listQualityScorecards parameters: - name: state in: query description: > Filter by scorecard state (comma-separated list). Allowed values: draft, active, retired, deleted. Defaults to only active scorecards if not provided. required: false schema: type: string example: draft,active default: active responses: '200': description: List of quality scorecards content: application/json: schema: type: array items: $ref: '#/components/schemas/QualityScorecard' examples: default: summary: Active scorecards ordered by last modification value: - id: 42 baseId: 17 revision: 2 name: Email QA - Tier 1 state: active categories: - categoryId: 1 label: Opening order: 1 criteria: - id: 10 label: Greeting description: Did the agent greet the customer properly? maxPoints: 5 scoringType: numericScale autoGenerateByAi: false assessmentPrompt: Score the greeting quality makeOrBreakForCategory: false makeOrBreakForAssessment: false assignment: ticketTags: - 101 - 102 teams: - 5 channels: - email createdAt: '2024-05-12T09:41:00Z' modifiedAt: '2024-06-01T10:00:00Z' canEdit: true '403': description: Unauthorized '500': description: Internal error content: application/json: schema: $ref: '#/components/schemas/Error' components: schemas: QualityScorecard: type: object description: Quality scorecard for assessing agent performance properties: id: type: integer description: Scorecard ID example: 1 baseId: type: integer description: Base ID for versioning (stable across revisions) example: 1 revision: type: integer description: Revision number example: 1 name: type: string description: Scorecard name example: Junior agent standard review state: type: string enum: - draft - active - retired - deleted description: Scorecard state example: active categoryCount: type: integer description: Number of categories (summary format only) example: 3 categories: type: array description: Scorecard categories with criteria (full format only) items: type: object properties: categoryId: type: integer label: type: string order: type: integer criteria: type: array items: type: object properties: id: type: integer label: type: string description: type: string maxPoints: type: integer scoringType: type: string enum: - metNotMet - numericScale autoGenerateByAi: type: boolean assessmentPrompt: type: string makeOrBreakForCategory: type: boolean makeOrBreakForAssessment: type: boolean assignment: type: object description: Assignment rules for scorecard applicability properties: ticketTags: type: array items: type: integer teams: type: array items: type: integer channels: type: array items: type: string responseContexts: type: array description: > Work-session contexts to match: 'afterCustomerMessage' (customer contacted first or worklog linked to an inbound message), 'withoutCustomerMessage' (proactive outbound action with no linked customer message). Empty array (or field absent) means no filter. Existing scorecards default to ['afterCustomerMessage'] via data migration. items: type: string enum: - afterCustomerMessage - withoutCustomerMessage liveCoach: type: object description: > Live Quality Coach configuration. When `enabled` is true and this scorecard is applicable to the ticket, the real-time draft check (`POST /ticket/{id}/quality/check`) scores against it and the server-side send gate blocks replies whose score is below `threshold` (unless the user has `qualityBypassSendGate`). properties: enabled: type: boolean description: Use this scorecard as Live Quality Coach example: false threshold: type: integer minimum: 0 maximum: 100 description: Minimum percentage a draft must reach to pass the send gate example: 85 createdBy: type: integer description: User ID who created the scorecard modifiedBy: type: integer description: User ID who last modified the scorecard createdAt: type: string format: date-time modifiedAt: type: string format: date-time canEdit: type: boolean description: Whether current user can edit this scorecard Error: type: object description: Data format of Enneo error messages properties: error: type: string example: Contract 121 could not be processed description: Readable error message that should be shown to the user details: type: string example: >- Uncatched null point exception in testFunction() in /app/src/file:212 description: Not easily readable error message that is for the developer txId: type: string example: c916167c94 description: >- Internal transaction id. Useful for debugging. Corresponds to the OpenTelemetry trace ID. securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: JWT description: JWT-based authentication x-scopes: api: Full access to the API cookieAuth: type: apiKey in: cookie name: connect.sid description: Cookie-based authentication x-scopes: api: Full access to the API ````