> ## Documentation Index > Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get all worklogs for a ticket > Retrieve all worklog entries associated with a specific ticket, including their linked assessments and detailed worklog information. ## OpenAPI ````yaml https://dev.enneo.dev/api/mind/docs/open-api get /ticket/{ticketId}/worklog openapi: 3.0.0 info: version: '1' title: enneo.MIND API description: This describes the API of enneo Mind, the main ticketing backend contact: name: enneo GmbH email: richard@enneo.ai license: name: Proprietary software url: https://enneo.ai servers: - url: https://demo.enneo.ai/api/mind description: Production server, demo client - url: https://main.enneo.dev/api/mind description: Development main branch - url: http://localhost:8005/api/mind description: Local development server security: - bearerAuth: - api - cookieAuth: - api paths: /ticket/{ticketId}/worklog: get: tags: - Quality Management summary: Get all worklogs for a ticket description: >- Retrieve all worklog entries associated with a specific ticket, including their linked assessments and detailed worklog information. operationId: getTicketWorklogs parameters: - name: ticketId in: path required: true description: Ticket ID schema: type: integer responses: '200': description: Successful operation content: application/json: schema: type: array description: Array of worklog entries with their assessments and details items: type: object properties: id: type: integer description: Worklog ID ticketId: type: integer description: Ticket ID date: type: string format: date description: Date of the worklog entry latestInteraction: type: string format: date-time nullable: true description: Latest interaction timestamp for this worklog assessments: type: array description: All quality assessments associated with this worklog items: type: object properties: id: type: integer description: Assessment ID scorecardId: type: integer description: Scorecard ID used for this assessment worklog: type: object description: General worklog information properties: userId: type: integer worklogId: type: integer latestInteraction: type: string format: date-time nullable: true ticketId: type: integer conversationId: type: integer nullable: true action: type: string enum: - closeAction - readAction - statusAction - writeAction - autoProcessAction actionList: type: array items: type: string actionListText: type: array items: type: string aiUsage: type: object description: AI usage information for this worklog properties: automationLevel: type: integer description: Automation level (0-5) automationLevelLabel: type: string aiAgents: type: array items: type: object time: type: object description: Time tracking information properties: duration: type: integer description: Total duration in seconds durationAfterWork: type: integer description: After-work duration in seconds segments: type: array items: type: object customerExperience: type: object description: Customer experience metrics properties: slaMet: type: boolean netSecondsClosedAfterSla: type: integer closingDateForSLA: type: string format: date-time nullable: true dueDateForSLA: type: string format: date-time nullable: true reOpened: type: boolean csat: type: object nullable: true examples: default: summary: Two worklog entries for a ticket with their assessments value: - id: 551 ticketId: 8821 date: '2024-06-12' latestInteraction: '2024-06-12T09:59:00Z' assessments: - id: 901 scorecardId: 42 - id: 902 scorecardId: 43 worklog: userId: 23 worklogId: 551 latestInteraction: '2024-06-12T09:59:00Z' ticketId: 8821 conversationId: 331 action: closeAction actionList: - reply - closed actionListText: - Sent reply to customer - Closed ticket aiUsage: automationLevel: 2 automationLevelLabel: Assisted aiAgents: - id: 5 name: Email Assistant description: Generates email responses intelligence: smart textAssistanceAccuracy: 0.92 actions: null time: duration: 480 durationAfterWork: 120 segments: - userTimeTrackingId: 1201 from: '2024-06-12T09:51:00Z' to: '2024-06-12T09:59:00Z' actionList: - reply - closed actionListText: - Sent reply to customer - Closed ticket customerExperience: slaMet: true netSecondsClosedAfterSla: -1800 closingDateForSLA: '2024-06-12T09:59:00Z' dueDateForSLA: '2024-06-12T10:30:00Z' reOpened: false csat: id: 88 scale: 5 answerStars: 5 answerText: Great service! - id: 552 ticketId: 8821 date: '2024-06-13' latestInteraction: '2024-06-13T07:45:00Z' assessments: [] worklog: userId: 23 worklogId: 552 latestInteraction: '2024-06-13T07:45:00Z' ticketId: 8821 conversationId: 332 action: writeAction actionList: - reply actionListText: - Sent reply to customer aiUsage: automationLevel: 1 automationLevelLabel: Monitor aiAgents: [] time: duration: 360 durationAfterWork: 60 segments: - userTimeTrackingId: 1215 from: '2024-06-13T07:39:00Z' to: '2024-06-13T07:45:00Z' actionList: - reply actionListText: - Sent reply to customer customerExperience: slaMet: true netSecondsClosedAfterSla: 0 closingDateForSLA: '2024-06-13T08:10:00Z' dueDateForSLA: '2024-06-13T08:30:00Z' reOpened: false csat: null '403': description: Unauthorized '500': description: Internal error components: securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: JWT description: JWT-based authentication x-scopes: api: Full access to the API cookieAuth: type: apiKey in: cookie name: connect.sid description: Cookie-based authentication x-scopes: api: Full access to the API ````