> ## Documentation Index > Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt > Use this file to discover all available pages before exploring further. # List of all available intents and categories ## OpenAPI ````yaml https://dev.enneo.dev/api/mind/docs/open-api get /intent/list openapi: 3.0.0 info: version: '1' title: enneo.MIND API description: This describes the API of enneo Mind, the main ticketing backend contact: name: enneo GmbH email: richard@enneo.ai license: name: Proprietary software url: https://enneo.ai servers: - url: https://demo.enneo.ai/api/mind description: Production server, demo client - url: https://main.enneo.dev/api/mind description: Development main branch - url: http://localhost:8005/api/mind description: Local development server security: - bearerAuth: - api - cookieAuth: - api paths: /intent/list: get: tags: - Intent summary: List of all available intents and categories operationId: getIntentList parameters: - name: ticketId in: query required: false description: >- If provided, include specific recommendations based on the provided ticket id schema: type: integer example: 376189 - name: q in: query required: true description: Search query schema: type: string example: Zählerstand - name: includeTopIntents in: query required: false description: >- Includes also top intents as a root items. Top intents are suggested intents based on what the AI thinks fits to the ticket schema: type: boolean default: false example: true - name: includeUnassignedIntents in: query required: false description: >- Includes any intents that are not assigned to a skill tag. Useful when a supervisor edits intents, and we don't have an agent working on the ticket schema: type: boolean default: false example: false - name: onlyTagsWithIntents in: query required: false description: >- If yes, then tags with no intents assigned will be excluded from the result tree schema: type: boolean default: false example: false responses: '200': description: Successful operation content: application/json: schema: type: object properties: intentCandidates: allOf: - $ref: '#/components/schemas/TagWithIntentCandidates' - type: object properties: children: type: array items: $ref: '#/components/schemas/TagWithIntentCandidates' '403': description: Unauthorized '404': description: Customer not found '500': description: Internal error content: application/json: schema: $ref: '#/components/schemas/Error' components: schemas: TagWithIntentCandidates: type: object description: Tag object with intent candidates inside allOf: - $ref: '#/components/schemas/Tag' - type: object properties: intentCandidates: type: array items: $ref: '#/components/schemas/IntentCandidateList' Error: type: object description: Data format of Enneo error messages properties: error: type: string example: Contract 121 could not be processed description: Readable error message that should be shown to the user details: type: string example: >- Uncatched null point exception in testFunction() in /app/src/file:212 description: Not easily readable error message that is for the developer txId: type: string example: c916167c94 description: >- Internal transaction id. Useful for debugging. Corresponds to the OpenTelemetry trace ID. Tag: type: object description: Tag object properties: id: type: integer description: Internal id, e.g. 123 nullable: true example: 123 name: type: string description: e.g. "Complaint" example: Complaint fullName: type: string description: The full name when not shown in a tree example: 'Second Level: Complaint' parent: type: integer description: >- The id of the parent tag. null if on root level. Can be created to create the tree structure of tags nullable: true example: 6 reference: type: string description: To what this tag can be assigned to enum: - ticket - contract - customer example: ticket type: type: string description: Type of the tag enum: - skill - product - brand - customerProperty - contractProperty - other example: skill visibility: type: string description: Visibility of the tag enum: - public - private - disabled default: public example: public color: type: string description: Color of the tag. Default is grey enum: - grey - green - red - blue - yellow - purple - orange - teal example: grey default: grey properties: type: array description: >- An array of strings that specify special properties. Currently only ['defaultSkill'], if this tag should be assigned if no skill was found items: type: string enum: - defaultSkill example: [] complexity: type: string description: The complexity of the tag example: moderate sla: type: number format: float description: >- SLA in business hours. So if we have business hours from 9-17h, an 8 hour SLA means ticket has to be solved within one day. NULL means no SLA is assigned. nullable: true example: 8 priority: type: string description: >- If set to anything other than do-not-change, then the ticket priority will be set to this value if the tag was assigned (either manually or via AI) enum: - do-not-change - low - medium - high example: do-not-change channels: type: array description: >- Channels for which this tag can be detected. If empty or null, then this tag can be assigned to all channels. nullable: true items: type: string example: - email - chat subchannels: type: array description: >- Subchannels (=Mailboxes/Chat channels) for which this tag can be detected. If empty or null, then this tag can be assigned to all subchannels. nullable: true items: type: number format: int example: - 2 - 4 routingRelevance: type: boolean description: >- If false, this tag is ignored in routing skill-matching filters. Tags used only for reporting or classification should set this to false so they don't block ticket routing. default: true example: true detectionDetails: type: object description: Details how the AI agent is detected assignment: type: array description: >- Specifies how this tag is being assigned. The details in the assignment are specified in the settings page of the tag. So for example 'assignBySubchannel', 'assignByCustomLogic' means this tag is auto-assigned for certain subchannels, and using a custom logic defined in an executor. deprecated: true items: type: string enum: - assignByChannel - assignBySubchannel - assignByTicketProperty - assignByContractProperty - assignByCustomerProperty - assignByCustomLogic - assignByAI example: - assignBySubchannel - assignByCustomLogic testCase: type: object description: Test case for the tag modifiedBy: type: string description: The user that last modified the tag example: John Doe modifiedAt: type: string format: DateTime description: The date and time when the tag was last modified example: '2024-08-29 14:38:12' IntentCandidateList: type: array items: $ref: '#/components/schemas/IntentCandidate' IntentCandidate: type: object description: A potential intent that is offered or recommended to the user properties: tagId: type: integer description: Tag id that belongs to the intent example: 1 code: type: string description: >- Intent model code that resolves a specific issue. Currently supported is process_meter_reading, process_bank_data and process_installment_change name: type: string description: Name of intent as configured by client confidence: type: number format: float description: >- Confidence how certain the AI is that this is correct. 0.7 means for example 70% certain. Defaults to 100% when verified by human. channels: type: array items: $ref: '#/components/schemas/Channel' customerNeeded: type: boolean description: Defines if the user is needed for executing intent example: code: process_meter_reading name: Process meter reading categoryName: Meter reading confidence: 0.91 tags: - prePopulated - writesToErp message: null order: 1 Channel: type: string description: Channel of ticket enum: - email - portal - phone - letter - system - chat - walkIn example: email securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: JWT description: JWT-based authentication x-scopes: api: Full access to the API cookieAuth: type: apiKey in: cookie name: connect.sid description: Cookie-based authentication x-scopes: api: Full access to the API ````