> ## Documentation Index > Fetch the complete documentation index at: https://docs.enneo.ai/llms.txt > Use this file to discover all available pages before exploring further. # Get a tickets history > Get a history of created tickets and other relevant actions from a customer/contract ## OpenAPI ````yaml https://dev.enneo.dev/api/mind/docs/open-api get /ticket/{ticketId}/history openapi: 3.0.0 info: version: '1' title: enneo.MIND API description: This describes the API of enneo Mind, the main ticketing backend contact: name: enneo GmbH email: richard@enneo.ai license: name: Proprietary software url: https://enneo.ai servers: - url: https://demo.enneo.ai/api/mind description: Production server, demo client - url: https://main.enneo.dev/api/mind description: Development main branch - url: http://localhost:8005/api/mind description: Local development server security: - bearerAuth: - api - cookieAuth: - api paths: /ticket/{ticketId}/history: get: tags: - Ticket summary: Get a tickets history description: >- Get a history of created tickets and other relevant actions from a customer/contract operationId: getTicketHistory parameters: - name: ticketId in: path required: true description: The id of the ticket schema: type: integer example: 376189 - $ref: '#/components/parameters/limitParam' - $ref: '#/components/parameters/offsetParam' responses: '200': description: Successful operation content: application/json: schema: type: object properties: success: type: boolean example: true total: type: number example: 11 totalOpenedTickets: type: number example: 2 history: type: array items: type: object properties: id: type: integer nullable: true type: type: string description: Type of interaction enum: - ticket - gridMessage - delivery - payment channel: type: string description: >- The channel of the ticket. NULL if type is not ticket allOf: - $ref: '#/components/schemas/Channel' nullable: true subChannel: type: string description: >- Further detailing of the channel. Needed for to define icon. enum: - facebook - instagram - whatsapp - telegram - companyWebsite - gridOperator - previousSupplier - nextSupplier status: type: string description: The status of the ticket. NULL if type is not ticket allOf: - $ref: '#/components/schemas/Status' nullable: true subject: description: >- If subject matches a localization entry, then show it. E.g. deliveryStart=Belieferungsbeginn or missedCall=Rückrufversuch. Otherwise the FE shows the string directly. type: string nullable: true summary: type: string description: >- A short summary of the interaction. NULL if type is not ticket nullable: true url: type: string description: >- Agent can get more information behind this url. NULL if there should be no hyperlink OR the frontend knows how to create a hyperlink by itself, as is the case with type=ticket format: uri nullable: true createdAt: type: string format: DateTime example: - id: 1022 type: ticket channel: email subChannel: null status: active subject: Tom Mustermann url: null createdAt: 1673039966 - id: 222 type: ticket channel: phone subChannel: null status: pending subject: missedCall url: null createdAt: 1672953566 - id: 135 type: ticket channel: chat subChannel: facebook status: open subject: null url: https://facebook.com/message/289291 createdAt: 1662153566 - id: null type: delivery channel: null subChannel: null status: null subject: deliveryStart url: https://powercloud.de/gridMessages/41425548 createdAt: 1660953600 - id: null type: gridMessage channel: null subChannel: gridOperator status: null subject: deliveryStartConfirmed url: https://powercloud.de/gridMessages/41425548 createdAt: 1660345921 - id: null type: gridMessage channel: null subChannel: previousSupplier status: null subject: handoverDateConfirmed url: https://powercloud.de/gridMessages/41425548 createdAt: 1657667521 '403': description: Unauthorized '404': description: Ticket not found '500': description: Internal error content: application/json: schema: $ref: '#/components/schemas/Error' components: parameters: limitParam: name: limit in: query required: false description: The number of items to return schema: type: integer default: 100 minimum: 1 maximum: 1000 example: 100 offsetParam: name: offset in: query required: false description: The number of items to skip schema: type: integer default: 0 minimum: 0 example: 0 schemas: Channel: type: string description: Channel of ticket enum: - email - portal - phone - letter - system - chat - walkIn example: email Status: type: string description: Status of ticket enum: - open - pending - closed example: open Error: type: object description: Data format of Enneo error messages properties: error: type: string example: Contract 121 could not be processed description: Readable error message that should be shown to the user details: type: string example: >- Uncatched null point exception in testFunction() in /app/src/file:212 description: Not easily readable error message that is for the developer txId: type: string example: c916167c94 description: >- Internal transaction id. Useful for debugging. Corresponds to the OpenTelemetry trace ID. securitySchemes: bearerAuth: type: http scheme: bearer bearerFormat: JWT description: JWT-based authentication x-scopes: api: Full access to the API cookieAuth: type: apiKey in: cookie name: connect.sid description: Cookie-based authentication x-scopes: api: Full access to the API ````